Elizabeth McIlveen
Shellharbour,NSW
Summary
30 years experience in Hotel & Club's across NSW with a proven track record of success in increasing revenue, profitability. I have a passion for enhancing guest experiences while possessing strong leadership skills to motivate and mentor staff.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Receptionist /Customer Service Hostess
Coolangatta Estate
Shoalhaven Heads, NSW
11.2022 - Current
- Liaising with Senior Management and Owners of the estate, across areas such as guest experience, profitability and productivity.
- Day to day management of ensuring BOH procedures are commenced accurately to provide the guests experience.
- Management and ordering of all stock levels for venue, while managing relationships with suppliers.
- Full cash/count/balancing up and days end.
- Coordinating and setting up of functions in the venue.
Duty Manager
Waterfront Tavern
Shell Cove Marina, NSW
10.2021 - Current
- Liaising with Senior Management and Owners of the venue, across areas such as sales, wages, profitability and productivity.
- Day to day management of the venue, including managing staff, managing wage levels, managing intox (RSA) of the venue.
- Ensure compliance to statutory regulations.
- Liaising with external security companies across weekend nights.
- Training of new staff across venue systems, processes and procedures.
Gaming Supervisor
The Shellharbour Club
Shellharbour, NSW
05.2011 - 10.2021
- Liaising with Senior Management with day to day reports, gaming operations and compliance with all regulatory requirements.
- Ensured staff provided prompt and courteous service to all patrons.
- Implemented security measures to protect the integrity of gaming activities.
- Ensure compliance to statutory regulations.
- Supervised the distribution of complimentary services to patrons, enhancing customer satisfaction.
Skills
- Achievement of Outcomes – Proven ability to plan, prioritise, monitor and coordinate staff and workloads and ensure timeliness and accuracy of customer orders Able to problem solve with a demonstrated ability to achieve outcomes through hard work and utilising other resources
- Communication – Communicates effectively and professionally at all times with all clients
- Evaluation – Ability to analyse and interpret various situations to establish plans to maximise quality outcomes
- Leadership and motivational management – Ability to lead, motivate and mentor staff using own professional experiences
- Multi Tasking – Ability to manage multiple tasks in a fast paced environment and to prioritise accordingly
- Relationship Building – Proven ability to establish and maintain positive working relationships, build relationships with key stakeholders with a diverse range of people and work as a team member
Certification
- Advanced Responsible Service of Gaming
- Responsible Service of Alcohol
- Home & community Care Certificate III
- Current White Card
References
Morgan Buckley
General Manager, Waterfront Tavern, 0403 060 454
Timeline
Receptionist /Customer Service Hostess
Coolangatta Estate
11.2022 - Current
Duty Manager
Waterfront Tavern
10.2021 - Current
Gaming Supervisor
The Shellharbour Club
05.2011 - 10.2021
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