Riley Michael Doggett
Beaconsfield,QLD
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Maintenance Officer
Dragline Cleaning Services
08.2023 - Current
- Developed training programs to improve employee skills and productively utilize labor.
- Reviewed production, quality and maintenance reports and statistics to plan and modify maintenance activities.
- Created preventive maintenance and inspection lists and schedules to minimize breakdowns or disruptions in production processes.
- Conducted regular inspections and audits to support proper functioning of equipment and safety and environmental compliance.
Retail Manager• Duty Manager/Customer Service Manager
IGA Marketplace
09.2022 - 12.2022
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Retail Management• Customer Service Supervisor
Drakes Supermarkets
11.2021 - 11.2022
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Site Manager
MJ Hygiene Management Service
04.2022 - 09.2022
- Interviewed, hired, and trained new workers.
- Oversaw all daily office operations and equipment maintenance.
- Created weekly and monthly reports and presentations for management team.
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
- Coordinated site investigations, documented issues, and escalated to executive teams.
- Complied with safe operating practices and assessed operational procedures against best practices.
Operations Manager
Amaze A Clean Ipswich
02.2019 - 05.2022
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
Education
Certificate 2 in Automotive Vocational Preparation - Automotive Technology
TAFE Queensland
Springfield, QLD11.2020
Year 10 - High School
Bundamba State Secondary College
Bundamba, QLD12.2021
Skills
- Facility Management
- Operational Safety
- Vehicle Systems Maintenance
- Performing Routine Maintenance
- Mergers and Acquisitions Knowledge
- Workflow Planning
- Staff Training
- Staff Management
- High-Pressure Environments
- Multi-Site Operations
Timeline
Maintenance Officer
Dragline Cleaning Services
08.2023 - Current
Retail Manager• Duty Manager/Customer Service Manager
IGA Marketplace
09.2022 - 12.2022
Site Manager
MJ Hygiene Management Service
04.2022 - 09.2022
Retail Management• Customer Service Supervisor
Drakes Supermarkets
11.2021 - 11.2022
Operations Manager
Amaze A Clean Ipswich
02.2019 - 05.2022
Certificate 2 in Automotive Vocational Preparation - Automotive Technology
TAFE Queensland
Year 10 - High School
Bundamba State Secondary College
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