Riley Montgomery
Brisbane,QLD
Summary
Experienced Customer Service Supervisor bringing two years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
2
2
years of professional experience
Work History
Customer Service Supervisor
Woolworths Group
05.2022 - Current
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Implemented effective scheduling strategies to optimize staff coverage during peak hours and minimize wait times for customers.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Maintain the cash counter in running condition, accept payments and make entries accordingly; demonstrate a friendly and professional attitude towards customers with payment related inquiries.
Education
No Degree -
St Thomas More College
Brisbane, QLD11.2023
Skills
- Leading Team Meetings
- Workflow Management
- Work Prioritization
- Continuous Improvement
- Problem-Solving
- Team Management
- Team Building and Leadership
- Delegating Work
Timeline
Customer Service Supervisor
Woolworths Group
05.2022 - Current
No Degree -
St Thomas More College
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