Riley Nissen
Coburg,VIC
Summary
Proactive Hospitality Worker with in-depth understanding of operational practices and logistics coordination. Proficient in day-to-day operations, customer service and event preparations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bartender
Victoria Hotel
05.2023 - Current
- Provided strong and friendly customer service
- Gained extensive cocktail and wine knowledge
- Worked in a fast paced team oriented environment
Front of House Coordinator
Fringe World
11.2022 - 03.2023
- Recruited, rostered and managed a team of staff and festival volunteers
- Provided training and mentoring for new staff
- Planned and oversaw a multi-week festival across three locations
- Provided solutions to event problems and customer complaints and issues.
Venue and Site Supervisor
Fringe World
01.2016 - 02.2024
- Managed venue and site staff
- Provided detailed nightly reports for Coordinator
- Oversaw customer service
Front of House Venue Manager
Melbourne International Comedy Festival
03.2023 - 04.2024
- Managed staff across seven small venues
- Worked with other department leads to ensure shows went up on time
FoH Venue Coordinator
Rising Festival
06.2023 - 07.2024
- Onsite support for venue staff
- Maintained strong customer service
Duty Manager
Supa IGA
03.2017 - 10.2022
- Trained and mentored staff
- Successfully opened and closed store including preparing cash registers
- Monitored stock levels and completed orders with brand reps
- Worked across all areas including store floor, cash register, deli, dairy, meat department and fruit/veg
Functions and Events Coordinator
Varsity Bar
08.2021 - 11.2022
- Produced event run sheets
- Oversaw bookings and group allocations
- Liaised with kitchen and back of house for function food preparation
- Cultivated strong relationships with patrons through detailed function and event consultations
Front of House/ Box Office
The Rechabite
10.2019 - 06.2021
- Planned the seating layout for a 400 seater performance space
- Collaborated with artists and producers
- Worked in accordance with Covid-19 restrictions to provide a safe environment
Customer Service Representative
Optus Stadium
01.2018 - 09.2021
- Last scale events including sport, consorts and corporate functions
- Provided exceptional customer service in premium hospitality environment
Education
Bachelor of Business - Sports Management
Griffith University
Brisbane, QLD07.2026
Skills
- Strong Organization
- Scheduling and Rostering
- Training and mentoring
- Event planning and management
- Customer Service
- Strong multitasking
- Liquor, beer, and wine knowledge
- Technology proficiency
- Cash Handling
Certification
- Cert II Live Production, Theatre and Events
- RSA (Vic/WA)
- WWCC (Vic)
- First Aid
- Covid Compliance
References
Liam Guiney
Fringe World Festival 2021 Front of House Coordinator
0421 160 702
liam.guiney@icloud.com
Naomi Haslam
Food Works Duty Manager
0481 574 720
Katy Barron
Melbourne International Comedy Festival Venues Manager
katymariabarron@gmail.com
0420 364 261
Timeline
FoH Venue Coordinator
Rising Festival
06.2023 - 07.2024
Bartender
Victoria Hotel
05.2023 - Current
Front of House Venue Manager
Melbourne International Comedy Festival
03.2023 - 04.2024
Front of House Coordinator
Fringe World
11.2022 - 03.2023
Functions and Events Coordinator
Varsity Bar
08.2021 - 11.2022
Front of House/ Box Office
The Rechabite
10.2019 - 06.2021
Customer Service Representative
Optus Stadium
01.2018 - 09.2021
Duty Manager
Supa IGA
03.2017 - 10.2022
Venue and Site Supervisor
Fringe World
01.2016 - 02.2024
Bachelor of Business - Sports Management
Griffith University
- Cert II Live Production, Theatre and Events
- RSA (Vic/WA)
- WWCC (Vic)
- First Aid
- Covid Compliance
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