Summary
Overview
Work History
Education
Skills
Referees
Timeline
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RILEY O'BRIEN

Sydney,NSW

Summary

Dedicated and open-minded professional with a passion for embracing new challenges and opportunities for both personal and professional development. Known for my easy-going nature and adaptability, I thrive in dynamic work environments where learning and growth are encouraged. As a visual learner, I have honed my ability to quickly grasp new concepts and tasks when presented with visual aids and hands-on demonstrations.

I believe in taking things one step at a time, ensuring that each task is approached with diligence and attention to detail. This approach, combined with my enthusiasm for learning and growth, enables me to continuously improve and adapt to new challenges in the workplace.

In summary, I bring a unique blend of adaptability, reliability, and a strong commitment to any team or workplace. I am eager to leverage my skills and experiences to contribute positively to a dynamic work environment and make a meaningful impact on the growth and success of the organisation.

Overview

8
8
years of professional experience

Work History

Casual

Pandora
06.2023 - Current
  • Ensured seamless communication between staff members by facilitating regular meetings focused on teamwork enhancement.
  • Exceeded performance expectations consistently by setting personal sales targets beyond established goals.
  • Managed daily store operations including opening/closing procedures, cash handling, staff scheduling, and overall maintenance of a retail space.
  • Provided comprehensive and knowledgeable support to customers through email, phone, and in-person interactions.
  • Increased sales through effective cross-selling and upselling of Pandora products and services.
  • Built strong relationships with customers, fostering brand loyalty and repeat business.
  • Streamlined inventory management with regular audits, ensuring accurate stock levels for optimal product availability.
  • Maintained a visually appealing store environment by organising merchandise displays and updating promotional materials.
  • Delivered exceptional service to all clients, addressing inquiries and resolving issues promptly and professionally.
  • Provided comprehensive training to new team members on Pandora's product offerings and best practices for customer engagement.
  • Stayed current with new releases, promotions, and sales to effectively serve customers.
  • Collaborated with team members, sharing product knowledge and assisting in the achievement of collective sales goals.
  • Conducted in-depth client consultations, identifying needs and offering tailored solutions using Pandora's extensive catalogue.
  • Displayed merchandise by arranging in appealing ways to boost sales as per VM guide.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Used in-store system to locate inventory and place special orders for customers.
  • HD (higher duties) = key holder

Long Term Casual

Carati Jeweller
10.2021 - 06.2023
  • Maintained strong relationships with clients by consistently delivering exceptional service in a timely manner.
  • Handled urgent requests efficiently, prioritizing tasks based on client needs and deadlines.
  • Enhanced customer satisfaction by maintaining professionalism and timely communication during pickups and deliveries.
  • Safely transported high-priority products, ensuring minimised risk of damage.
  • Participated in ongoing professional development opportunities related to driving techniques, industry trends, and regulatory changes to stay ahead of the curve.
  • Supported company growth by maintaining a positive reputation within the industry, leading to increased referrals and repeat business.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Learned and adapted quickly to new technology and software applications.
  • Achieved consistent results by following detailed design specifications when setting diamonds in various materials such as gold, platinum, or silver.
  • Supported sales associates with product knowledge, enabling them to confidently present diamond-set pieces to clients.
  • Stayed current with industry trends by networking and keeping up to date with social media.
  • Collaborated with bench jewellers on repair jobs, resetting diamonds as needed while preserving the integrity of the piece.
  • Addressed client concerns regarding their diamond-set jewellery by providing professional advice on care and maintenance.
  • Enhanced overall design aesthetic through meticulous attention to detail when selecting stones for colour match and size consistency.
  • Upheld company reputation for excellence through strict adherence to quality control measures throughout the diamond sourcing process.
  • Contributed to team success by training new hires.
  • Increased sales by implementing innovative marketing strategies and promoting high-quality jewellery products on social media.
  • Maintained accurate financial records through diligent bookkeeping practices including monitoring daily cash flow transactions.
  • Managed inventory effectively, ensuring optimal stock levels and losses due to damage.
  • Delivered exceptional customer service by addressing client needs promptly and professionally.
  • Oversaw store budgeting process, identifying opportunities for cost reduction while maintaining quality standards.
  • Participated in employee training programs to enhance product knowledge and improve sales.
  • Mentored junior team members on effective selling techniques that led to increased revenue generation from upselling and cross-selling efforts.
  • Continuously assessed store layout and visual merchandising displays, making adjustments as needed to enhance customer engagement and product appeal.
  • Resolved customer complaints effectively, fostering positive relationships with clientele and ensuring their satisfaction with products and services provided.
  • Coordinated repair services for customers' damaged or defective jewellery items thus ensuring timely resolution of issues leading to increased repeat business.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Successfully managed budgets
  • Was an HD (higher duties) = key holder.

Full time contract

Acme Preston
06.2021 - 10.2021
  • Packaged and sent off orders via post office or courier
  • Constructed photo albums/coin albums/folders/binders/showcase boxes - overall custom makes per customer desire
  • Used the appropriate tools and machines to fulfill the needs of a job
  • Optimised printing processes with the implementation of efficient workflow strategies.
  • Reduced downtime by troubleshooting and resolving technical issues in a timely manner.
  • Maintained safe working environment, adhering to all applicable safety regulations and procedures.
  • Streamlined inventory management, maintaining adequate supplies of ink, paper, and other essential materials.
  • Enhanced print quality by conducting regular maintenance on printing machines and equipment.
  • Collaborated with design team to ensure accurate and high-quality final products for clients.
  • Increased customer satisfaction by consistently meeting or exceeding project deadlines and quality standards.
  • Managed preventative maintenance program, ensuring all equipment was serviced according to manufacturer recommendations.
  • Achieved faster turnaround times through effective coordination with scheduling and production teams.
  • Performed quality control checks on finished products prior to packaging, ensuring adherence to established specifications.
  • Minimized waste by monitoring equipment performance closely, adjusting settings as necessary for optimal results.
  • Ensured consistent output, maintaining accurate colour calibration and registration settings.
  • Contributed to cost reduction efforts by identifying opportunities for process improvement or more efficient use of resources.
  • Operated and maintained image and plate setters.
  • Checked final products for quality and durability, ensuring high-quality and long-lasting work.
  • Recorded relevant job data in daily production logs and required forms, produced activity reports and discussed production with supervisors to identify areas in need of improvement.
  • Trimmed book edges using cutting machines and hand cutters.
  • Executed bindery tasks in accordance with company policies, safety protocols and job instructions to maintain consistent, high-quality standards and promote positive business reputation.
  • Maintained continuous bindery machine functionality by adjusting rounding forms and creasing rams to meet job specifications.
  • Examined bindery products for quality issues, such as imperfect bindings, loose pages or uncut threads and corrected problems prior to customer delivery.
  • Glued endpapers and bindings to secure final products.

Short term casual

Helmax Pty Ltd
03.2021 - 06.2021
  • Overall general hand
  • Removed/fitted machines
  • Safeguarded project progress by diligently inspecting job sites for potential obstacles and hazards before commencing machine operations.
  • Completed projects on time with efficient management of tasks and coordination of heavy machinery operations.
  • Minimized environmental impact by implementing eco-friendly practices during machine operation and maintenance procedures.
  • Aided in risk assessments for potential hazards related to heavy machinery operations on each worksite before commencing work activities.
  • Demonstrated adaptability by quickly learning new heavy equipment models and technologies as they were introduced.
  • Enhanced job site safety by adhering to strict safety protocols while operating heavy equipment.

Casual

ST, Clair Air Conditioning + Roof Maintenance
04.2020 - 03.2021
  • Assisted in instillments of AC machines
  • Optimised roof system performance through routine maintenance services including cleaning gutters, repairing leaks, replacing damaged components, and performing general inspections.
  • Boosted long-term functionality of installed gutters through regular maintenance check-ups post installation.
  • Prevented water damage to properties by performing routine maintenance checks on gutters and downspouts, identifying potential issues early before they escalated.
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Assisted manager in all aspects of business operations.
  • Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
  • Maximized equipment lifespan by conducting comprehensive maintenance procedures and recommending appropriate upgrades when necessary.
  • Optimized energy consumption by recommending appropriate upgrades or replacements for outdated or inefficient equipment.
  • Showcased attention to detail when performing routine inspections on air conditioning systems, identifying potential issues before becoming costly problems.
  • Streamlined repair processes with proficient use of diagnostic tools and equipment in identifying malfunctions.
  • Minimized downtime for clients by efficiently completing complex repairs within specified timeframes.
  • Upheld stringent quality control standards during all phases of repair or installation work, ensuring long-lasting results for clients investments.
  • Promoted safety in the workplace through adherence to industry standards and best practices during all tasks.

Part-time

The Coffee Club
11.2018 - 03.2020
  • Ensured food safety standards were met by properly storing and handling ingredients, following sanitation guidelines.
  • Resolved customer concerns or complaints professionally, striving for complete satisfaction.
  • Boosted cafe efficiency by staying organized during peak hours and multitasking when necessary.
  • Provided valuable input during staff meetings on ways to improve overall operations, leading to increased efficiency within the cafe.
  • Prepared high-quality beverages according to recipe specifications, consistently meeting customer expectations.
  • Contributed to a positive team atmosphere by collaborating with colleagues and assisting in various tasks as needed.
  • Demonstrated product knowledge when answering customer inquiries, resulting in informed purchasing decisions.
  • Created lasting relationships with returning customers by remembering preferences and engaging in friendly conversation.
  • Assisted in training new hires, ensuring they understood company policies and procedures for optimal performance.
  • Improved overall cleanliness of the establishment by adhering to strict hygiene protocols while handling food preparation tasks.
  • Maintained equipment functionality through regular cleaning and preventative maintenance tasks.
  • Reduced waste through efficient inventory management and portion control practices.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimise freshness.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Brewed coffee and tea and changed out drink station syrups.
  • Completed milkshakes and ice cream desserts for customers.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Loaded dishwasher with all serving equipment, pans and utensils-kitchen resources, thoroughly hand washed dishes-loaded dishwasher to tidy up serving line and work stations.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.

Work Experience

Wal Robbins Additions
09.2018 - 09.2018
  • Assisted the site manager
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Utilised hammers, saws, squares, levels, and fastening devices to complete projects.
  • Worked independently in fast-paced environment while meeting productivity and quality expectations.
  • Installed drywall, flooring and other interior finishes to create finished and functional living spaces.
  • Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organised.
  • Streamlined material handling processes by efficiently loading, unloading, and transporting materials on-site as needed.
  • Established trust among coworkers and supervisors due to consistent punctuality and reliability while on the job.
  • Enhanced overall project quality by conducting regular maintenance on tools and equipment, ensuring optimal performance at all times.
  • Assisted in accurate material estimates for projects, minimising waste and reducing overall costs.
  • Reduced safety incidents by consistently following industry best practices and company guidelines for safe work procedures.
  • Demonstrated adaptability through involvement in the construction project within the residential homes
  • Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
  • Observed safety regulations on job sites to minimise accidents.

Casual

Fox Lox Hair
02.2016 - 04.2017
  • Assisted managers needs
  • Enhanced overall client experience by offering refreshments upon arrival at the salon before services commenced.
  • Built trusting relationships with clients through attentive listening skills and genuine interest in their preferences regarding hairstyles or treatments required.
  • Maintained inventory levels for salon supplies, ensuring adequate stock for daily operations while minimising waste.
  • Answered telephone calls to provide information and schedule new appointments.
  • Prepared clients for hair cuts and styles with soothing shampoo work.
  • Minimised infection risks by using required solutions and procedures to clean and sanitize tools.
  • Followed instructions and safety protocols to prevent accidents and injuries when handling bleach and harsh chemicals.
  • Cashier
  • Ensured customer satisfaction through thorough consultation prior to services and addressing concerns promptly.
  • Contributed to a positive work atmosphere with strong teamwork, clear communication, and adaptability under pressure.
  • Maintained regular client list and successfully handled walk-in customers.
  • Promoted salon offerings by educating clients about available services, products, and promotions.
  • Supported smooth salon operations by managing appointment schedules and confirming bookings with clients.
  • Streamlined workflow in the salon by regularly cleaning tools, stations, and floors throughout the day.
  • Provided excellent support during colour treatments by mixing accurate formulations according to stylist instructions and monitoring processing times closely.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, handled multiple payment methods securely, minimising discrepancies, ensuring accurate accounting at the end of each shift

Education

Rouse Hill High School

Skills

  • Communication
  • Open-minded
  • Technology
  • Time management
  • Safety awareness
  • Customer Service
  • Willingness to learn
  • Attention to Detail
  • Team Collaboration
  • Visual Merchandising

Referees

Gaye Memorey

Carati jeweller Manager on 0498 101 757


Agnes Mackey

Carati Jeweller 2IC and previous Manager on 0407 155 661


Akiko Mori

Pandora manager on 0431 538 539

Timeline

Casual

Pandora
06.2023 - Current

Long Term Casual

Carati Jeweller
10.2021 - 06.2023

Full time contract

Acme Preston
06.2021 - 10.2021

Short term casual

Helmax Pty Ltd
03.2021 - 06.2021

Casual

ST, Clair Air Conditioning + Roof Maintenance
04.2020 - 03.2021

Part-time

The Coffee Club
11.2018 - 03.2020

Work Experience

Wal Robbins Additions
09.2018 - 09.2018

Casual

Fox Lox Hair
02.2016 - 04.2017

Rouse Hill High School

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