Riley O'Byrne
Macquarie,ACT
Summary
Reliable and hardworking Bar Manager. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment. Resourceful and hardworking with excellent attention to detail and strong leadership skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Bar and Gaming / Change Desk Attendant
Southern Cross Club
Tuggeranong, ACT
03.2023 - Current
- Coached staff on strategies to enhance performance and improve customer relations.
- Poured wine, beer and cocktails for patrons.
- Developed and implemented drink specials to increase sales
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Increased profits by overseeing inventory and strategically increasing menu prices.
- Developed and implemented bartender training programs, policies and procedures.
- Collaborated with management team on ways to improve efficiency of bar operations.
Bar and Gaming Attendant
Kiama Leagues Club
10.2021 - 03.2023
- Ran daily financial operation reports, tallied receipts and recorded details of sales.
- Handled customer complaints professionally while providing solutions in a timely manner.
- Stocked shelves with liquor, beer, wine, mixers, ice, napkins, straws, glassware as needed.
- Engaged with customers to build relationships; creating a positive atmosphere for guests and co-workers alike.
- Prepared mixed drinks, beer, wine, and non-alcoholic beverages in accordance with standard recipes.
Shift Supervisor
Red rooster Kiama/Bomaderry
11.2020 - 11.2021
- Management position, Handling rosters, Dealing with transactions and money management
- Resolved customer complaints in a timely manner.
- Recruited, hired and mentored new team members, working closely with human resources department.
- Resolved customer complaints and reported issues to senior management.
- Taught staff upselling techniques to meet revenue targets.
Education
3 week mixology course - Mixology
Wollongong TAFE
04-2019
Hospitality
Wollongong TAFE
Wollongong, NSW03-2019
Skills
- Performance Optimization
- Complaint Mediation
- Patron Satisfaction
- Personnel Training and Management
- Suggestive Selling
- Menu Memorization
- Beverage Preparation
Certification
- ACT Responsible Service of Alcohol
- NSW Responsible Conduct of Gambling
References
References available upon request.
Timeline
Bar and Gaming / Change Desk Attendant
Southern Cross Club
03.2023 - Current
Bar and Gaming Attendant
Kiama Leagues Club
10.2021 - 03.2023
Shift Supervisor
Red rooster Kiama/Bomaderry
11.2020 - 11.2021
3 week mixology course - Mixology
Wollongong TAFE
Hospitality
Wollongong TAFE
- ACT Responsible Service of Alcohol
- NSW Responsible Conduct of Gambling
Similar Profiles
Carla GraceCarla Grace
BAR/WAITRESS at Southern Cross ClubBAR/WAITRESS at Southern Cross Club
Jennie PippenJennie Pippen
Functions bar team leader at Southern Cross ClubFunctions bar team leader at Southern Cross Club
Bibek DevkotaBibek Devkota
Help Desk Analyst at Southern cross clubHelp Desk Analyst at Southern cross club