Riley Pereka
Gold Coast
Summary
Originally from Whanganui, New Zealand, I recently relocated to the Gold Coast in August. I bring diverse experience across trades (electrical), business finance, and the health and fitness industry. My background demonstrates a broad skill set in staff training, debt recovery, and operations—aligned with the Gym Supervisor role at EMF. I also have extensive customer service experience, including handling financial conversations with clarity and professionalism. My passion about health and well-being, combined with my dedicated personal fitness ethic with a proactive, empathetic, and calm approach to mentoring and coaching others.
Overview
3
3
years of professional experience
Work History
Operations Manager - Fitness Industry
City Gym Whanganui
01.2025 - 08.2025
- Staff Training & Development
- Led a small team through goal-setting and regular check-ins, while recruiting and mentoring new staff to ensure smooth onboarding and performance management.
- Managed staff scheduling, payroll, and built strong relationships with members and partner organizations to support clear communication and service delivery.
- Collaborated with health professionals, local organizations, and government agencies to secure funding and promote employee access to training initiatives to build a strong team culture focusing on top tier service and results.
- Dishonor Recovery & Debt Collection
- Managed membership payments and financial reporting using Xero, including invoicing, account reconciliation, and follow-ups on overdue accounts.
- Developed and implemented policies to streamline payment workflows and ensure accurate, up-to-date financial data.
- Proactively handled day-to-day membership follow-ups, including outstanding payments, applying empathy as well as professionalism maintaining member satisfaction.
- Operational supervision
- Oversaw daily operations of a boutique gym, including facility maintenance, inventory management, and efficiently resolved member issues or any conflicts.
- Collaborated with company directors to enhance business credibility, financial performance, and strategic growth.
- Designed and launched a functional fitness space and new classes, fostering a stronger client community and improving member engagement.
General Staff Member
Hole in one challenge Taupō
11.2023 - 02.2024
- Worked in a fast-paced team environment at a popular tourist attraction, supporting the manager and team. Demonstrated strong interpersonal and communication skills while serving both local and international customers.
Commercial Intern
Tūwharetoa Māori Trust Board
11.2022 - 02.2023
- Worked for a large commercial company in the central North Island in New Zealand, specialising in business operations and investments. Contributed to senior-level strategic discussions, supported contract negotiations, and gained hands-on experience in business strategy, financial planning, and market analysis.
Education
NCEA 1-3 + University Entrance -
11.2020
Bachelor of Commerce - undefined
11.2023
Timeline
Operations Manager - Fitness Industry
City Gym Whanganui
01.2025 - 08.2025
General Staff Member
Hole in one challenge Taupō
11.2023 - 02.2024
Commercial Intern
Tūwharetoa Māori Trust Board
11.2022 - 02.2023
Bachelor of Commerce - undefined
NCEA 1-3 + University Entrance -
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