Riley Sanders
Summary
Seasoned Customer Service Supervisor with unmatched customer service record and successful strategic development. Develops strong working relationships with teams to boost performance and meet objectives. Forward-thinking customer service in asset finance possessing first-rate interpersonal, organizational and time management skills. Expertise in reviewing key market indicators to determine appropriate strategies for pricing, repairing and negotiating offers. Proficient in Sales Force and Share point. Personable and reputable professional commended for expanding relationships with existing clients by continuously proposing solutions to meet objectives.
Overview
7
7
years of professional experience
Work History
Customer Service
Allied Credit
06.2023 - Current
- Proficiently deliver customer service, offering comprehensive loan information to clients
- Utilize skills in SharePoint and Sales Force to efficiently execute tasks
- Conduct outbound calls, consistently maintaining clear and professional communication
- Enforce privacy policies and conditions
- Collaborate within a team environment to effectively address customer needs and preferences
- Demonstrated ability to meet Key Performance Indicators (KPIs) and consistently exceed expectations.
Sales Agent
Gen Connect
11.2023 - Current
- Casual role working to Increase sales revenue by consistently meeting and exceeding sales targets.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Assisted in conference and meeting settings for prospective mortgages.
- Demonstrated excellent communication skills and a strong understanding of the mortgage industry.
- Proactively contributed to our sales efforts, collaborating effectively with the team.
- Showed dedication to client service and a positive, proactive approach to tasks.
Team Member
Coles
08.2022 - 06.2023
- Provided exceptional customer service, assisting clients with shopping needs
- Executed stock-related tasks, including unpacking and shelf stacking
- Maintained cleanliness and organization in the back storage area.
Team Member
IGA
01.2022 - 08.2022
- Delivered high-quality customer service, aiding with shopping, locating groceries, and assisting customers to their cars
- Managed stock-related responsibilities, including unpacking and shelf organization
- Successfully multitasked between cleaning, clearing, and serving clients in a dynamic retail environment.
Delivery
Dominos
03.2021 - 01.2022
- Manage orders to clients
- Manage complaints if order is incorrect from store 2
- Clear, clean, and maintain back of kitchen duties.
Target Retail assistant
Target
10.2020 - 04.2021
- Retail assistance
- Stock unpacking, loading
- Welcome customers to store
- Customer service.
Service Assistant
Lane Cove Junior Rugby
01.2018 - 01.2020
- Lane Cove Junior Rugby, run a touch football competition each year for the local community
- I assist each year with volunteering and refereeing
- Unpack all equipment and setup cones for fields
- Training for younger referees
- Referee games set out in roster
- Assist on canteen and BBQ, selling products and managing money
- Pack away equipment and kit.
Service Assistant
Nature's Energy
01.2017 - 06.2019
- Nature's Energy has three Day Spas and a warehouse for manufacturing products and laundering their spa linen
- I worked school holidays and weekends in their warehouse
- Packing shelves with stock
- Counting Stock
- Assisting with deliveries to stores.
Education
Bachelor of Commerce And Applied Finance - Finance
Macquarie University
2027
High School Diploma -
Marist College North Shore
11.2022
Skills
- Confident and adaptable professional in asset finance, retail and sales, pursuing dual degrees at Macquarie University
- Eager to learn and excel in a corporate setting, with a keen interest in finance sales departments
- Seeking a role that combines my skills, educational pursuits, and passion for contributing to a dynamic team
- Call Centre Experience
- CRM Software Usage
- Empathy Display
- Performance Monitoring
- Sales Techniques
- Telephone Etiquette
Availability
- Please be advised that availability is flexible and dynamic and will change based on Study:
- Monday: All Day
- Tuesday: All Day
- Wednesday: All Day
- Thursday: All Day
- Friday: All Day
References
- Taha - Coles Employment - 0434920754
- Ryan Sweeny - Gen Connect - 0466634494
- Keshia Sharma - Current Employment at Allied Credit - 0401191181
Timeline
Sales Agent
Gen Connect
11.2023 - Current
Customer Service
Allied Credit
06.2023 - Current
Team Member
Coles
08.2022 - 06.2023
Team Member
IGA
01.2022 - 08.2022
Delivery
Dominos
03.2021 - 01.2022
Target Retail assistant
Target
10.2020 - 04.2021
Service Assistant
Lane Cove Junior Rugby
01.2018 - 01.2020
Service Assistant
Nature's Energy
01.2017 - 06.2019
Bachelor of Commerce And Applied Finance - Finance
Macquarie University
High School Diploma -
Marist College North Shore
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