Riley Simpson
Maroubra,NSW
Summary
Results-driven professional with a proven track record in customer service, team collaboration, and network security. Seeking to leverage my diverse skill set and hands-on experiences to contribute effectively to a forward-thinking organisation. Adept at delivering exceptional customer experiences, handling payment transactions, and engaging with diverse audiences. Complemented by a completed Security Studies degree at Macquarie University, as well as my current pursuit of a Master degree in Cybersecurity, highlighting my dedication to continuous learning and personal development. Eager to bring my expertise to a team that values innovation, excellence, and positive impact.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front of House Employee
Restaurant Hubert
05.2025 - Current
- Delivered exceptional customer service, ensuring a welcoming atmosphere for all guests.
- Trained new team members on operational procedures and customer engagement techniques.
- Collaborated with kitchen staff to coordinate timely food service during peak hours.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
Cybersecurity Consultant
Cyber Solutions
04.2025 - Current
- Developed and implemented security policies to safeguard sensitive information.
- Conducted risk assessments identifying vulnerabilities in client systems.
- Led incident response teams to address cybersecurity breaches effectively.
- Mentored junior consultants on threat analysis and mitigation strategies.
- Collaborated with clients to enhance their cybersecurity posture through tailored solutions.
Cellar Team Leader
Coogee Pavilion
03.2022 - 03.2025
- Collaborated closely with bartenders and service staff to maintain a well-stocked and organised bar area, facilitating efficient service during peak hours.
- Displayed exceptional beverage management skills by handling glassware and beverages with precision, maintaining a constant supply of essential items to sustain the fast-paced service demands of the venue.
- Engaged in proactive customer interaction, promptly assisting patrons and attending to their needs to enhance their experience and uphold the venue's reputation for excellent service.
- Demonstrated keen attention to detail, ensuring glassware and supplies are impeccably presented, contributing to the venue’s upscale ambiance.
- Mentored junior staff, providing guidance on best practices and performance standards.
- Led team initiatives to enhance operational efficiency and improve workflow processes.
University-driven Internship
Empire Protection
07.2024 - 11.2024
- PACE intern with Empire Protection. Our project entailed researching and constructing a report for Empire Protection clients on potential travel risks in certain nations and regions.
Tele-Representative
24/7 Nursing
07.2021 - 12.2022
- Integral role in the National Covid Hotline, swiftly addressing callers' Covid-19 inquiries with clear and empathetic communication.
- Navigated evolving information to provide accurate guidance, contributing to public safety and informed decision-making.
- Managed high call volume while upholding professionalism, accuracy, and integrity.
- Collaborated remotely with a cohesive team, ensuring seamless support and shared commitment to callers' needs.
- Committed to ongoing professional development to deliver up-to-date and relevant information.
Online Department
Myer, Bondi
10.2020 - 10.2021
- Successfully managed order packing, picking, and movement operations within the Online Department.
- Demonstrated proficiency in utilizing various packing equipment and technologies to ensure efficient and accurate order processing.
- Maintained a high level of attention to detail and accuracy, contributing to a seamless online shopping experience for customers.
Ski Lift Operator
Lake Louise Ski Resort & Summer Gondola
12.2019 - 01.2020
- Moved overseas to Canada following my high school graduation to further my personal and professional growth.
- Operated ski lift machinery, ensuring safe and efficient transport of guests.
- Monitored weather conditions, adjusting operations to maintain safety standards.
- Provided excellent customer service, assisting skiers with boarding and disembarking procedures.
- Handled emergency situations calmly and effectively, coordinating with Ski Patrol when necessary to ensure guest safety.
- Contributed to the overall success of the ski resort by proactively identifying areas for improvement in processes and procedures, ultimately enhancing guest satisfaction.
Team Member
Jimmy Grants, Bondi Junction
10.2018 - 05.2019
- Played an integral role at Jimmy Grants, Bondi Junction, where I contributed to the dynamic team's success until the unfortunate closure in May 2019.
- Skillfully engaged with customers and team members, fostering positive interactions within the close-knit and motivated team environment.
- Undertook the responsibility of managing financial transactions, showcasing proficiency in cash handling and credit card payment processing.
- Demonstrated versatility by actively participating in food and beverage preparation, ensuring high-quality offerings for patrons.
Education
High School Education (HSC) - Years 7-12 (Selective Stream)
Rose Bay Secondary School
Bachelor's Degree - Security Studies
Macquarie University
Macquarie Park, NSW08-2025
Master of Cybersecurity - Cyber Security
University of Technology Sydney
Sydney, New South Wales, NSW11-2026
Skills
- Strong work ethic
- Customer service
- Team player attitude
- Problem-solving
- First aid training
- Foreign language skills
- Risk assessment
- Incident response
- Network security
- Patience and empathy
- Safety procedures expertise
- Adaptive problem solving
Accomplishments
- Completion of the Duke of Edinburgh Bronze and Silver programs.
- Creation and continued development of a widely recognised football team from age 15 to current day.
- Created and worked in a Cyber Security consultancy following my University graduation.
- Achieved a distinction average over the course of my Bachelor's degree.
Certification
- RSA Certification
- HSC Certificate
- NSW Drivers License
- Silver Duke of Edinburgh Award
- Working with Children's Check
Languages
English
Native or Bilingual
French
Professional Working
Timeline
Front of House Employee
Restaurant Hubert
05.2025 - Current
Cybersecurity Consultant
Cyber Solutions
04.2025 - Current
University-driven Internship
Empire Protection
07.2024 - 11.2024
Cellar Team Leader
Coogee Pavilion
03.2022 - 03.2025
Tele-Representative
24/7 Nursing
07.2021 - 12.2022
Online Department
Myer, Bondi
10.2020 - 10.2021
Ski Lift Operator
Lake Louise Ski Resort & Summer Gondola
12.2019 - 01.2020
Team Member
Jimmy Grants, Bondi Junction
10.2018 - 05.2019
High School Education (HSC) - Years 7-12 (Selective Stream)
Rose Bay Secondary School
Bachelor's Degree - Security Studies
Macquarie University
Master of Cybersecurity - Cyber Security
University of Technology Sydney