Riley Smith
Alexandra Headland
Summary
Dedicated and detail-oriented professional with strong experience in cleaning, customer service, and a wide range of additional skills. Known for maintaining high cleanliness standards, ensuring customer satisfaction, and handling tasks efficiently. Adept at working in fast-paced environments, multitasking, and problem-solving to meet both company and customer expectations. Reliable, hardworking, and committed to delivering quality results in every role. Strong communication skills and a positive attitude make me a valuable team player who can adapt to various job responsibilities with ease.
Overview
3
3
years of professional experience
Work History
Kitchen Hand
Bella Venezia
12.2024 - 02.2025
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported culinary operations by prepping food during high-demand periods.
Chef and Barista
The Coffee Club
04.2022 - 08.2024
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures and make sure everything needed was there.
- Placed orders to restock items before supplies ran out.
- Prepared and presented a variety of coffee blends for table service.
- Enhanced customer satisfaction through need-based service delivery.
Customer Service Representative
Fish N Chips 101
10.2021 - 03.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
First Aid Certification -
The Coffee Club
Sippy Downs, QLD08.2024
Responsible Service Alcohol, -
The Coffee Club
Sippy Downs, QLD08.2024
Certificate III - Hospitality
The Coffee Club
Sippy Downs, QLD08.2024
Skills
- Positive attitude
- Cleaning and maintenance
- Customer service
- Team collaboration
- Very reliable
Timeline
Kitchen Hand
Bella Venezia
12.2024 - 02.2025
Chef and Barista
The Coffee Club
04.2022 - 08.2024
Customer Service Representative
Fish N Chips 101
10.2021 - 03.2022
First Aid Certification -
The Coffee Club
Responsible Service Alcohol, -
The Coffee Club
Certificate III - Hospitality
The Coffee Club
Similar Profiles
Steve GrossnickleSteve Grossnickle
Truck Driver at Venezia TransportTruck Driver at Venezia Transport
Rashun BrooksRashun Brooks
CDL Truck Driver at Venezia TransportCDL Truck Driver at Venezia Transport
Francesca TrovòFrancesca Trovò
Hotel Waitress at Hotel Venezia TermeHotel Waitress at Hotel Venezia Terme