Riley Soutter

Customer Experience Manager

• Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
• Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
• Employee Scheduling following alongside company budgets, resulting in continuous improvements made to labour costs.

Product Quality Manager

• Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses.
• Launched quality assurance practices for each month to reduce food costs.

• Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
• Provided coaching and mentoring to employees.
• Established and maintained quality control standards.
• Encouraged open communication among crew members, fostering trust and collaboration within the team.
• Enhanced team performance by implementing effective coaching strategies and providing constructive feedback.
• Established clear expectations for each crew member''s role, increasing accountability and reducing misunderstandings.

• Became familiar with products to answer questions and make suggestions.
• Stocked shelves to organize aisles in assigned department.
• Kept food preparation area, equipment, and utensils clean and sanitary.
• Trained new team members on procedures, customer service, and sales techniques.
• Took orders, prepared meals, and collected payments.
• Provided excellent customer service by greeting customers and meeting quality expectations.
• Worked well with teammates and accepted coaching from management team.
• Trained and proficient in all areas within the store.