Riley Trott
2nd Year Student
Perth
Summary
Polite and professional Customer Service Operator at Sportsbet. Enhanced customer satisfaction through expert complaint handling and efficient problem-solving. Consistently surpassed performance metrics, demonstrating exceptional communication, problem resolution, and computer skills in high-volume settings with multiple software.
Currently completing the second year of the degree this year, have a C-class manual license and have the ability to obtain a National Police Clearance. Prior experience working 10 hour shifts and am eager to experience and learn new skills in a remote mining environment.
Overview
1
1
year of professional experience
Work History
Customer Service Operator
Sportsbet
Darwin, NT
04.2021 - 11.2021
- Frequently Worked night shifts and shifts up to 10 hours long
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Collaborated with team members in different sectors
- Consistently met or exceeded performance metrics, contributing to overall team success.
- Handled high-pressure situations with grace, maintaining composure while offering timely support to distressed customers.
- Partnered with other departments to facilitate seamless issue escalation when necessary.
- Used multiple different software during shift.
- Implemented feedback from manager to improve call time
Education
Bachelor of Science - Environmental Science
Curtin University
Bentley, WA 04.2001 -
Skills
Call center experience
Complaint Handling
Typing Speed
Assertiveness
Problem-solving skills
Communicating with clients
Computer Skills
Time Management
Long and Night Shifts
R Studio data analysis
Mapping software QGIS
Timeline
Customer Service Operator
Sportsbet
04.2021 - 11.2021
Bachelor of Science - Environmental Science
Curtin University
04.2001 -