Riley Trott

2nd Year Student

Perth

Summary

Polite and professional Customer Service Operator at Sportsbet. Enhanced customer satisfaction through expert complaint handling and efficient problem-solving. Consistently surpassed performance metrics, demonstrating exceptional communication, problem resolution, and computer skills in high-volume settings with multiple software.

Currently completing the second year of the degree this year, have a C-class manual license and have the ability to obtain a National Police Clearance. Prior experience working 10 hour shifts and am eager to experience and learn new skills in a remote mining environment.

Overview

year of professional experience

Work History

Customer Service Operator

Sportsbet

Darwin, NT

04.2021 - 11.2021

Frequently Worked night shifts and shifts up to 10 hours long
Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
Collaborated with team members in different sectors
Consistently met or exceeded performance metrics, contributing to overall team success.
Handled high-pressure situations with grace, maintaining composure while offering timely support to distressed customers.
Partnered with other departments to facilitate seamless issue escalation when necessary.
Used multiple different software during shift.
Implemented feedback from manager to improve call time

Education

Bachelor of Science - Environmental Science

Curtin University

Bentley, WA

04.2001 -

Skills

Call center experience

Timeline