Riley Wholohan
Trainer And Assessor
Newcastle,NSW
Summary
Collaborative worker with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
17
17
years of professional experience
41
41
years of post-secondary education
Work History
Store Manager
Rockwear Clothing Company
11.2023 - Current
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Optimized store displays and appearance via strategic merchandising.
- Completed routine store inventories.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Collaborated with upper management to develop strategic plans for store growth and expansion.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Trained team members in successful strategies to meet operational and sales targets.
- Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
- Prepared comprehensive reports detailing key KPIs such as sales figures customer demographics inventory turnover rate sharing data higher-ups actionable insights improvements needed areas.
Trainer and Assessor
The Management Edge
07.2020 - 08.2023
- Administrational duties including reporting and auditing on student files using VETtrak and Training Services, Creating new student files, certificate generation, archiving
- Quality Assurance and Compliance
- Collaborating & supporting stakeholders in VET and RTO processes for their employee/students.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Analyzed team performance and identified opportunities for additional training.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Graded and evaluated student assignments, papers, and course work.
Recruitment Consultant
Joblink Plus
07.2018 - 07.2019
- Conducted comprehensive candidate screenings to assess skills, experience, and fit for specific roles.
- Built strong relationships with clients through regular communication and understanding their unique needs.
- Provided detailed feedback to both clients and candidates after interviews, facilitating continuous improvement in the recruitment process.
- Coordinated interviews between clients and candidates to ensure seamless scheduling and communication throughout the process.
- Increased candidate placements by developing and implementing targeted recruitment strategies.
- Expanded the company''s talent pool by actively sourcing candidates through networking events, job boards, and social media platforms.
- Implemented innovative methods for engaging passive candidates, leading to an increase in qualified applicants for hard-to-fill roles.
Foster Caregiver
Department of Community and Justice
- Advocated for the best interests of each foster child during court hearings, team meetings, and other legal proceedings as necessary.
- Maintained accurate record-keeping for each child''s medical, psychological, and educational needs to ensure continuity of care during placement transitions.
- Celebrated milestones and achievements among all members of our blended family unit, fostering a sense of belonging among both biological family members as well as those temporarily placed within our care.
- Collaborated with social workers to ensure foster children received appropriate services and resources for their individual needs.
Sales Assistant/2IC
The Athletes Foot
01.2014 - 01.2017
- Customer Service and cash handling
- Merchandising and task assisting
- Maintaining the store in cleaning and neatness
- Stock control and stock counting
- Handling Complaints and Customer Enquiries.
2IC/Visual Merchandiser
City Beach Clothing Company
01.2008 - 01.2014
- Customer Service and cash handling
- Visual Merchandising and task assisting
- Maintaining the store in cleaning and neatness
- Stock control and stock counting
- Handling Complaints and Customer Enquiries
- Started as Christmas Casual worked into Visual Merchandising Manager
- Moved up in business to become Online 2IC Manager working in Head Office.
Education
Certificate IV - Leadership And Management
TAFE NSW
04.2001 - 04.2022
Certificate IV - Business
TAFE NSW
04.2001 - 04.2021
Certificate IV - Workplace Health And Safety
TAFE NSW
07.2020
Certificate IV - Training And Assessment
TAFE NSW
07.2020
Bachelor of Arts -
Southern Cross University
04.2001 -
Skills
Team Leadership
Operations Management
Performance Management
Time Management
Business Development
Customer Relationship Management (CRM)
Policy Implementation
Verbal and written communication
Complex Problem-Solving
Problem-Solving abilities
Multitasking
Teamwork and Collaboration
Timeline
Store Manager
Rockwear Clothing Company
11.2023 - Current
Trainer and Assessor
The Management Edge
07.2020 - 08.2023
Recruitment Consultant
Joblink Plus
07.2018 - 07.2019
Sales Assistant/2IC
The Athletes Foot
01.2014 - 01.2017
2IC/Visual Merchandiser
City Beach Clothing Company
01.2008 - 01.2014
Certificate IV - Leadership And Management
TAFE NSW
04.2001 - 04.2022
Certificate IV - Business
TAFE NSW
04.2001 - 04.2021
Bachelor of Arts -
Southern Cross University
04.2001 -
Foster Caregiver
Department of Community and Justice
Certificate IV - Workplace Health And Safety
TAFE NSW
Certificate IV - Training And Assessment
TAFE NSW
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