Riliwan Adegoke
Toronto,ON
Summary
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
6
6
years of professional experience
Work History
ADMINISTRATIVE ASSISTANCE
Margaret housing
Toronto, Ontario
03.2020 - 08.2022
- Conducted regular performance reviews for employees to identify areas of improvement.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Supervised daily operations including scheduling shifts, assigning duties.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Worked effectively in team environments to make the workplace more productive.
Airport Passenger Service Agent
Murtala Muhammed International Airport
Ikeja Lagos, Lagos
04.2018 - 02.2020
- Assisted disabled passengers during boarding, deplaning, and connecting flights.
- Coordinated ground transportation services for arriving and departing passengers.
- Carried and operated radio or pager to communicate with airport personnel.
- Provided assistance to unaccompanied minors during travel process.
- Assisted passengers in making flight connections.
- Worked with personnel in gate area by verifying passenger documents before boarding aircraft.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Oversaw employee work schedules and delegated daily assignments.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Verified identification documents of passengers.
Customer Service Representative
ShopRite
Ikeja Lagos, Lagos
09.2016 - 02.2018
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Implemented innovative methods for streamlining the customer service process.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided accurate information about products and services to customers.
Education
Bachelor of Arts - Business Administration
Lagos University Lagos Nigeria
Lagos Nigeria04-2008
Skills
- Recruiting and interviewing
- Sales monitoring
- Budget assistance
- Succession planning
- Forklift Operator License
- CPR and First Aid Certificate
- Conflict Resolution in the Workplace Certificate
- Vulnerable Criminal Reference Check
Timeline
ADMINISTRATIVE ASSISTANCE
Margaret housing
03.2020 - 08.2022
Airport Passenger Service Agent
Murtala Muhammed International Airport
04.2018 - 02.2020
Customer Service Representative
ShopRite
09.2016 - 02.2018
Bachelor of Arts - Business Administration
Lagos University Lagos Nigeria
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