Rima Khudhair

Receptionist

Runcorn Medical Centre

06.2023 - Current

Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Helped maintain office security by monitoring visitor access and issuing badges as needed.
Increased customer retention rates through exceptional communication skills and problem-solving abilities.
Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Reduced incoming call response time by implementing an effective call routing system.
Handled sensitive information with discretion while maintaining strict confidentiality standards.
Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Kept reception area clean and neat to give visitors positive first impression.
Answered phone promptly and directed incoming calls to correct offices.
Responded to inquiries from callers seeking information.
Resolved customer problems and complaints.
Corresponded with clients through email, telephone, or postal mail.
Handled cash transactions and maintained sales and payments records accurately.
Managed multiple tasks and met time-sensitive deadlines.
Maintained confidentiality of information regarding clients and company.
Answered central telephone system and directed calls accordingly.
Provided clerical support to company employees by copying, faxing, and filing documents.
Organized, maintained and updated information in computer databases.
Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Routed incoming mail and messages to relevant personnel without delay.
Collected and distributed messages to team members and managers to support open communication and high customer service.
Experienced with medical software, Excel Spreadsheet, Word Document, etc.