RIMA MARTINA

• Assist in managing more than 10 TikTok organic accounts for TikTok creators to do video content, live-shop by providing devices, product samples, arranging schedules, communicate with brands representative for products endorsement
• Build systems for all creators to consistently growing TikTok accounts, and manage creative workflow
• Partnership with local brands to establish and develop their official TikTok
• Account
• Advising, planning, brainstorming and mentoring plan for content and live strategies
• Still ongoing and setting up the system for all TikTok creator to be able to work hybrid and / or from anywhere
• Provide tip and trick how to setup TikTok Account - TikTok Seller Account and tutorial how to maximize TikTok for businesses

• The project Villa T19 were designed for Holiday and Event Villa
• Intensively working with the teams of : design - interior, building construction, landscaping teams and pool setup
• Planning, implementing and executing on project Villa renovation with the project partner
• Vendors selections and teams construction for the renovation setup, materials purchasing and budget book-keeping.
• Controlling the teams of construction on how their work progress day by day
• Villa check-list and setup for inspection and open house
• Closely work with property agents for villa listing and branding
• Guest relation services
• Organized and detail-oriented with a strong work ethic.
• Worked flexible hours across night, weekend and holiday shifts.

• Joined baliVIP Wedding Group 1st in 2005 - 2006 (fresh graduate from Melbourne went back home to Bali)
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• As an Operational manager who have been managing the whole operational teams of baliVIP (in house and outsources)
• Manage and coordinate with the supporting teams, vendors, suppliers making sure and delegate the tasks accordingly to ensure effectiveness and zero errors when the event held
• Creating the SOP workflow, job description, remuneration system by working closely with the management to make sure the team worked accordingly and comply to the company's regulation and
• Handling inquires on wedding packages requests, meeting (online & offline ) with desired clients from venue selection, wedding plan from A - Z, site inspection of Villas / hotels, overseeing the whole desired wedding dream and making sure our teams were able to create and meet our client's expectation for their Big Day
• Pre - D'day - Post Wedding details preparation (from photoshoot, event trip, wedding spreadsheet, legal documents for wedding, mockup and intensive research with the couple to match their wedding expectation
• Creating, planning and organizing the desired event for clients from wedding, honeymooners, trips , and business event (MICE)

• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Resolved problems, improved operations and provided exceptional service.
• Managing the whole operational day to day villa - increasing number of guest up to 50 % and review online from 6.7 to 9.1
• Guest relation services such as check in, check out, inquiries, email correspondences and administration system
• Partnership with OTA (Agoda, booking.com, Traveloka, Expedia, Airbnb) to promote and boost up the Villa room sales and promotion
• Managing booking calendar to ensure no double booking, checklist for room (quality control and well preparation for guest arrival)
• Coordinating the work with the in-house staff and outsourcing staff
• Marketing and sales strategy to boost up inquiries and collaboration with villa agents for promotion, listing and branding. Monthly report on sales and Villa up to dates
• Expansion, marketing and branding strategy with the expert teams

• Developed and maintained courteous and effective working relationships.
• Passionate about learning and committed to continual improvement.
• Demonstrated leadership skills in managing projects from concept to completion.
• Team leader of Holding Company which managing and operating business on Agricultural machines (YANMAR) distributor in Bali,
  property (household and land sale), franchises (pharmacy and F&B) and investment division and report directly to the CEO and COO
  managing the holding teams : IT , Human Capital, Accounting and General Affairs who work closely with each of unit businesses
  teams under the Holding Company
• Weekly update and monthly report meeting and store unit business visit for update and progress
• Coordination, controlling, monitoring and evaluating on monthly basis with each of division and business department for monthly target results and outcomes.
• Organize the annual meeting and teams activity
• Work in depth on the property division closely to the direct owner from legal paperwork, property agent coordination, site inspection
• Problem - solving solution and internal discussion with each of department head for issues matters and meets the annual target for stakeholders

• It is a franchise childhood ( range age from 6 months - 6 years old ) from baby to toddlers school which focus on the childhood milestones and development
• We took this franchise because I personally love and passionately working with kids
• Tumble Tots franchisees originally comes from UK and have a passion for contributing to children's early years development, whilst developing and enriching their own business skills
• My roles were as the principal for this toddler school and managing the 9 teachers who were working with us
• It is a gymnastic, rhyming, singing and lots of physical activities to build with professional training and equipments from the Tumble Tots Franchisor
• All learning process were present in English and required to do extensive training on a monthly basis and upgrade skill and knowledge's by trainer from the HQ office, therefore we could introduce a fun happy learning process in english to all the students
• Unfortunately the business didn't go as planned and sadly they have to be closed after running for 1.5 years
• It was such a great experiences to be part of this memorable journey with Tumble Tots, so much to learn, exceptional process and adapting the skills throughout my life as mother as well.

• Selling premium conferences and workshop mainly to top 500 fortune companies around the Asia Pacific regions.
• Developing relationships with existing and prospective clients explaining in details type of MICE were arranged and organized.
• Ass. Team leader - managing, motivate and work closely with 4- 5 peers in a group to reach our Event target and meets our delegate's expectation.

This company is running on a motorcycle industry, specifically handling on Yamaha motorcycle. My roles in this company is managing and
controlling the overall operational procedure of sales, service/workshop and spare parts on the day to day basis. Furthermore, handling on the administration & paper work of selling unit, motorcycle reparation & movement stock parts with total number of 20 - 30 staffs. In Addition, creating and delegating the
events and promotion concepts to the event organizer in results of endorsing the store image and increasing sales.
There were the events that I have organized during my working time at Yamaha Sari Untung:

Valentine with Yamaha Sari Untung (14 February 2007)
Celebrating the loving day with giving out 1000 pink roses as a symbol of love, care and friendship. These beautiful roses targeted to
young females and Males College and high school students who passed through the main road of the Tabanan City on the traffic lights. This event collaborated with our radio partner Pak Oles FM. We also provided chocolates for our customers who are visiting our store. This program held to promote the soft launching of our new Yamaha Sari Untung store.

Grand Opening Yamaha Sari Untung (25 February 2007)
The event concept is to introduce our new completed store that provides not only Sales, Service and Spare Part, but we are also providing
Special Support (5 S). We are giving our customer excellence service by offering the comfortable, convenient and complete store where
customers can enjoy their lunches on our cafeteria while they are repairing or buying motorcycles. The event celebration was performed
with the Balinese Comedian Drama Gong that illustrated the store image of new Yamaha Sari Untung, Balinese famous singers, sexy
dancers, interactive games, door prizes and free service for Yamaha riders

Coloring Competition “We Love Yamaha Sari Untung” (21 April 2007)
Celebrating on Kartini's Day, we invited kindergarten students to participate on our event. The purpose of this event was to introduce our dealer image to all the society in Tabanan from kids to adults where Yamaha Sari Untung is a fun, exciting place to hang out and enjoy while looking for motorcycles to all generation. We also want to help the kids to develop their skill and talents of Art and Culture.

Tour Safety Riding with Pak Oles FM (27 May 2007)
Involving the public riders of Yamaha and Police departments in Tabanan to emphasize and increase the awareness of motorcycles riders the safety rules and regulations of riding motorcycles. The tour started from Pak Oles FM and goes around Bali Area and finished up at
Yamaha Sari Untung. We gathered together to enjoy entertainment from local singers, interactive games and education from police
department.

Sponsorship on several events:
To promote our store and product by displaying our units in the event area, door prizes of Sari Untung merchandises, interactive games
and collaborate with the event organizer to establish the image of Yamaha Sari Untung to society to create the perception it's not only a
dealer to purchase motorcycle, but its where we can gather round together to enjoy the special services of Yamaha Sari Untung. There
were the events that we sponsored:
-Top Model Tabanan Contest 2007
-Healthy Walk with Secondary School & High School Student around Tabanan with Pak Oles FM
-Fishing Competition with Pak Oles FM
-Pak Oles Cup I (Soccer Competition)
-Social Corporate Identity and CSR of Sari Untung Group (Free Health Check up & Blood donors to all the Tabanan Society)

Learning about the sales, services and spare parts of how the operational business flow of Yamaha Motorcycle dealer works. Learnt and trained to organize the promotion event of Yamaha such as sponsorship of SCTV Awards 2006 coordinate with the event organizer and all the participants to make sure the events running successfully and meets all the key stakeholder's satisfaction.

• Organizing the events at La Piazza:
• Looking for good quality bands (top 40 & all around, minimalist, acoustic, etc) to perform on Regular schedule at La Piazza; having tender with the management band, purchasing & finance department to negotiate for fee and payment; coordinate the contract agreement for the band; making sure that they
  perform according to the company rules and regulations, organizing the paper work for payment
  condition one week before the band performance end.
• Little Mozart Competition 2006 (Piano competition for Children): start from the process of making the event concept/brief, budget estimation & coordinate with the graphic designer to create sample designs of flyers, long banners, poster, etc and all of these materials need an approval from the head of marketing
  management; looking for the MC & jury (music school) prepare the paperwork and making sure all the event work properly
• Person in Charge on Catalog Jakarta Fashion & Food Festival 2006 & Goody Bag JFFF 2006:
• Arrange the contents of catalog (table of contents); collect all data (final writing) & images from copywriter & designer in house; coordinate with the other departments to gather all the sponsorship
  materials. The final data of catalog must send to the graphic designer to generate such an elegant and attractive catalog JFFF. Final design of catalog will be approve by the head of management before printing. Goody Bag is putting all materials needed into the paper bags to distribute to the JFFF guess invitation.

Worked as a part - time clerk during my College year as Administrative Clerk /Secretary: Filing and typing letters, maintaining the customer's database of the company, sending email to customers overseas to inform them of the latest products and ordering
new products from overseas suppliers through email. Also, organizing checks for payment export import products.

• Answered customers' questions, recommended items, and recorded order information.
• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Used cash registers and credit card machines to cash out customers.

It was a Japanese Restaurant which opened during rush hours lunch time. I did most of the serving services, dish washes, food preparation and cash registered.

• Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
• Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
• Assisted with dining room set up prior to and after service period.
• Bussed tables between courses and load and unloaded trays to expedite tasks.
• Front Crew: Providing friendly and good customer services, cash register, always keep the cleanliness of the dining area and counter as well as maintain the best relationship within crews and customers.

Such a great experience during my study in Monash, I have learnt so much working skill during my early stage of 1st working experiences.

Giving good customer service by updating and follow up with the latest comics and keeping good records of database customers.