Summary
Overview
Work History
Education
Skills
Timeline
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Rima Sharma

Sydney,NSW

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

2
2
years of professional experience

Work History

Waitress

Hillsun Hotel
11.2022 - 09.2023
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Used cash registers and credit card machines to cash out customers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Customer Service Representative

Bhatbhateni Supermarket
02.2022 - 10.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

High School Diploma -

Kalika Manabgyan Secondary School
Kalikanagar, Butwal, Nepal
06.2023

Skills

  • Customer Service
  • Strong multitasking
  • Greeting guests
  • Team Collaboration
  • Order Taking
  • Cleanliness
  • Cash Handling
  • Safe Food Handling
  • Sales expertise
  • Food and beverage pairings
  • Cool Under Pressure

Timeline

Waitress

Hillsun Hotel
11.2022 - 09.2023

Customer Service Representative

Bhatbhateni Supermarket
02.2022 - 10.2022

High School Diploma -

Kalika Manabgyan Secondary School

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Rima Sharma