Rimar Arcaya
Brisbane,Australia
Summary
Experienced Customer Service & Manufacturing Professional with Leadership Roles in Staffing Management | Master’s in Human Resource Management | Seeking Entry-Level HR Role to Leverage Expertise and Operational Experience
Overview
16
16
years of professional experience
1
1
Certification
Work History
Gluer Assistant / Full-Time Casual
Platypus Print Packaging
Geebung, Brisbane, Queensland
09.2022 - Current
- Effective in: HandPacking, Feeding, Product Stripping, Feeder/Loading, Flat Packing
Casual Employee/Production
Ovato Pty Limited (Agency: Randstad)
Geebung, Brisbane, Queensland
04.2021 - 07.2022
- Effective in: HandPacking, SheetFed, Product Stripping, Feeder/Loading, Flat Packing
WorkForce Manager/Floor Coordinator/Scheduling
Convergys Philippines (now Concentrix)
Cebu City, Philippines
12.2013 - 08.2017
- Effectively Managed Staffing Requirements Based of Staffing Projections (Daily, Monthly, Fiscal)
- Proficient in Scheduling / Rostering Management
- Highly Effective in Monitoring & Tracking Agent’s call flows/auxes
- Interviews, Hiring & Mentoring/Onboarding Interns
- Provided Orientations and Support to newly hired front line agents
- Effective partners to Human Resource Team (POC)
- Effective Leader to Staffing Management Team (OIC)
- POC for Supervisors, Managers, and Senior Managers deliverables
- Achievements/Highlights:
- Confirmed A3 Level Staffing Manager/Floor Coordinator
- Promoted to OIC (Preparatory to Floor Leader)
- As an OIC - Handled (5) Departments / Line of Business
- Management Team Auditor
Technical Support Specialist / Customer Service Support
Convergys Philippines (Now Concentrix)
Cebu City, Philippines
10.2011 - 11.2013
- Consistent High CSAT Score (Customer Satisfaction Experience)
- Consistent High QA Score
- High Percentage in First Call Resolution
VoIP Technical Support
Cordia Philippines (Closed)
Cebu City, Philippines
08.2009 - 09.2011
- Consistent in QA Score
- High Rate Successful VOIP Device Activation & TS / Field (On-Site) Activation
- Assigned in Refunds / Out Of Service Credits Processing
Desktop Support/Technical Support Specialist
Teletech Holdings, Inc. Philippines
Mandaue City, Philippines
01.2009 - 06.2009
- Effective in Call Handling Time / Resolution Rate
- Effective in Selling / Upselling New Products, Warranties and Accessories
Education
Master of Business (Agricultural Information Management) -
Leaders Institute Pty Ltd / Brisbane Campus
Brisbane, AustraliaMaster of Business (Human Resource Management) -
Queensland University of Technology / Gardens Point
Brisbane, AustraliaBachelor of Science in Computer Engineering - Hardware & Electronics
University of Cebu / Cebu City - Main Campus
Cebu City, PhilippinesSkills
- Workforce and Scheduling Management
- Leadership and Team Coordination
- Multitasking and Organisational Skills
- Coaching and Conflict Resolution
- Customer Service Excellence
- Excellent Communication Skills
- Technical Support Proficiency
- Problem Solving and Analytical Skills
- Auditing and Compliance
- Human Resource Management
- Workplace Safety
- Strong attention to detail
- Manufacturing and Production Operations
- Safety Procedures
- Attention to Detail
- Quality Assurance
- Reliability
- Teamwork and Collaboration
References
- Himanshu Modi, Department Supervisor, Platypus Printing & Packaging / Geebung, +61415843812
- Vanessa Beedham, Trainer/Assessor, SAGE Education / Brisbane, +61448713718
- Miko Mike Abarientos, Operations Manager, Concentrix / (Formerly Convergys) Philippines, +639615640193
- Caesar Gabut, Senior Operations Manager, Concentrix (Formerly Convergys) / Philippines, +63917881619
Certification
- Certificate III in Individual Support (Aged Care & Disability)
Languages
English
Professional
Tagalog
Native/ Bilingual
Visaya
Full Professional
Timeline
Gluer Assistant / Full-Time Casual
Platypus Print Packaging
09.2022 - Current
Casual Employee/Production
Ovato Pty Limited (Agency: Randstad)
04.2021 - 07.2022
WorkForce Manager/Floor Coordinator/Scheduling
Convergys Philippines (now Concentrix)
12.2013 - 08.2017
Technical Support Specialist / Customer Service Support
Convergys Philippines (Now Concentrix)
10.2011 - 11.2013
VoIP Technical Support
Cordia Philippines (Closed)
08.2009 - 09.2011
Desktop Support/Technical Support Specialist
Teletech Holdings, Inc. Philippines
01.2009 - 06.2009
Master of Business (Agricultural Information Management) -
Leaders Institute Pty Ltd / Brisbane Campus
Master of Business (Human Resource Management) -
Queensland University of Technology / Gardens Point
Bachelor of Science in Computer Engineering - Hardware & Electronics
University of Cebu / Cebu City - Main Campus
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