Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

RIMON SHARMA

Morphett Vale,Australia

Summary

With prior experience in the retail industry, customer service and store management I am actively seeking a casual or part-time position within your organization. I possess the confidence and proficiency required to excel in a similar role, where I can offer valuable support to the team and assist the supervising manager in ensuring smooth operations. To characterize myself, I am characterized by enthusiasm, honesty, sincerity, diligence, multitasking abilities, discipline, dedication, and a strong orientation towards achieving results. I firmly believe that I would be an asset to your company. Currently, I am an international student in Australia, holding a 500-subclass visa, which allows me to work up to 24 hours per week during my studies, with the flexibility to work unlimited hours during semester breaks.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Client Services Manager

HSBC
04.2020 - 07.2023
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
  • Maintained client files with sales contracts, records of client interactions, client notes, and other information.
  • Performed duties and provided service in accordance with established operating procedures and company policies.
  • Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
  • Scheduled and attended meetings with clients and prospective clients as requested.
  • Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Launched quality assurance practices for each phase of development
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Client Services Officer

HSBC
05.2014 - 03.2020
  • Managed receptionist area by greeting visitors, responding to telephone, and email inquiries and providing information for in-person requests.
  • Executed and devised business development strategies to attract and acquire new clients using content marketing, cold-calling and networking.
  • Assisted with special marketing projects by coordinating distribution of marketing mailers, contacting customers to explain new marketing campaigns.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Developed and updated databases to handle customer data.
  • Sought ways to improve processes and services provided.
  • Increased efficiency and team productivity by promoting operational best practices.

Junior Officer

Smart Services Ltd
08.2012 - 04.2014
  • Provided outstanding customer service by assisting customers with inquiries, product selection, and purchases
  • Maintained a clean and organized store environment, including stocking shelves and arranging merchandise
  • Operated cash register and processed transactions accurately
  • Collaborated with team members to achieve sales targets and enhance customer satisfaction
  • Handled customer complaints and resolved issues in a professional and efficient manner

Education

Master of Science - Information Technology

Flinders University
Bedford Park, SA
07.2025

Bachelor of Science - Electronics And Telecommunication Engineering

North South University
Bangladesh
12.2011

Skills

  • Business Objective Analysis
  • Project Facilitation
  • Coaching and Mentoring
  • Utilization Improvements
  • Customer Notifications
  • Office Organization
  • Client Interactions
  • Profitability Assessments
  • Sales Statistics Analysis
  • Change Request Processing
  • Team Development
  • Product or Services Promotion
  • Sales Program Coordination
  • Project Oversight

Certification

  • ISO 27001 Lead Auditor -Information Security
  • Certified Payment Card Industry Security Implementer (CPISI)
  • ITIL Foundation 2011

Timeline

Client Services Manager

HSBC
04.2020 - 07.2023

Client Services Officer

HSBC
05.2014 - 03.2020

Junior Officer

Smart Services Ltd
08.2012 - 04.2014

Master of Science - Information Technology

Flinders University

Bachelor of Science - Electronics And Telecommunication Engineering

North South University

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