Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Aspirations
Hobbies and Interests
Special Note
References
Timeline
Generic
Rimon Sharma

Rimon Sharma

Morphett Vale,South Australia

Summary

I have over 11 years of experience in the IT domain, and my goal is to leverage this extensive experience to contribute to a team and drive innovation in how we utilize technology through excellent service delivery and coordination. My objective is to ensure the incorporation of the latest tech, enhance work processes, and deliver excellent service. In the next phase of my career, I aspire to establish a community where individuals can enjoy learning about and using technology, foster teamwork, and play a significant role in the organization's success and growth.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Associate, Facilities Management

Absolute Domestics
Adelaide, South Australia
09.2023 - Current

In this casual role, I developed a strong work ethic, attention to detail, and a dedication to maintaining a clean and organized family environment. These qualities have instilled in me a sense of responsibility and professionalism that I bring to every task I undertake.

House Services Coordinator, Facilities Management

Orange Cleaning
Adelaide, South Australia
09.2023 - Current

In this role where I worked on a casual basis, I honed my work ethic, attention to detail, and dedication to cleanliness. These qualities have become second nature to me and guide my approach to any task I take on.

Client Services Manager, Information Technology

HSBC
Dhaka, Bangladesh
04.2020 - 07.2023

In charge of coordinating projects, overseeing the widespread implementation of new technology, and deploying new software across 1200 workstations using SCCM. Conducted technology workshops, managed regulatory paperwork, monitored data centers, and addressed issues with intranet and extranet networks. Executed Windows server patching, updated security patches for standalone machines, and provided L2 support for technology helpdesk.

Client Services Officer, Information Technology

HSBC
Dhaka, Bangladesh
05.2014 - 03.2020

Managed end-user support, addressing hardware issues, configuring networks and printers, providing support for HUB and configuring its setup. Monitored SLAs, offered support for Voice Logger through CISCO, maintained phone banking services, handled broadband connections, executed BCP planning, and supported ATM windows with troubleshooting. Also, responsible for Windows server security patching, standalone PC security updates, monitoring remote connections, and providing L1 support for HSBC technology helpdesk.

Officer, Information Technology

Smart Services Ltd
Dhaka, Bangladesh
08.2012 - 04.2014

In charge of providing end-user support, installing and configuring printers and scanners, offering network support, configuring LAN settings, troubleshooting desktops and laptops, and performing Windows installations. Also, handled software troubleshooting, backed up end-user data through storage solutions, supported projects, and implemented them. Managed end-user ticketing support through GSD as L1.

Education

Master of Information Technology -

Flinders University
06.2025

BSc in Electronics and Telecommunication Engineering -

North South University
12.2011

Skills

  • Project Facilitation
  • Vendor Management
  • Service Delivery
  • Infrastructure Resilience
  • Cost Management
  • Change Management
  • Business Recovery Plan
  • Data Center
  • Team Development
  • Process Improvement
  • SharePoint Design
  • SharePoint Online
  • MS teams
  • Service now
  • GSD system
  • Confluence
  • JIRA
  • Microsoft 365
  • Exchange online
  • AD support
  • Network Configuration
  • Java
  • VBA
  • Windows
  • Firewall
  • Lotus Notes

Certification

  • Certified Payment Card Industry Security Implementer (CPISI)
  • ISO 27001 Lead Auditor Information Security Certification
  • ITIL Foundation 2011 in IT Service Management
  • CyberOps Associate
  • PMP Course Completion

Accomplishments

  • HSBC Best Customer Service Award
  • Excellency Award by HSBC Asia Pacific
  • At Our Best Recognition award for 6 consecutive quarter at HSBC
  • IT Star Award at HSBC
  • COO Star Award at HSBC

Aspirations

  • Advance skills through reputable organizations.
  • Cultivate leadership for success, inspiring others.
  • Embrace life fully with appreciation and joy.

Hobbies and Interests

  • Community involvement and giving back
  • Quality time with family and friends
  • Film enthusiast
  • Passionate about travel and reading

Special Note

I am currently pursuing my Master's degree in IT at Flinders University as an international student and am seeking an opportunity where the company is willing to sponsor me to work here for the long term. I believe my years of experience will be an asset in contributing to the organization's support and operational excellence. I would appreciate the opportunity to discuss this further and look forward to hearing from you.

References

  • Dr Mahmoud Efatmaneshnik, Senior Lecturer, Director of Systems Engineering Master Program, University of South Australia | +61 0416 662 365 | efatmam@unisa.edu.au
  • Fazle Shihab, TechOps Systems Engineer, TEG Pty Ltd | +61 0458 597 274 | fazle.shihab@ticketek.com.au
  • Tanvir Hossain, Vice President, IT Infrastructure Delivery, HSBC Bangladesh | +88 01678 102 156 | tanvir.hossain@hsbc.com.bd

Timeline

Associate, Facilities Management

Absolute Domestics
09.2023 - Current

House Services Coordinator, Facilities Management

Orange Cleaning
09.2023 - Current

Client Services Manager, Information Technology

HSBC
04.2020 - 07.2023

Client Services Officer, Information Technology

HSBC
05.2014 - 03.2020

Officer, Information Technology

Smart Services Ltd
08.2012 - 04.2014

Master of Information Technology -

Flinders University

BSc in Electronics and Telecommunication Engineering -

North South University

Similar Profiles

CREATE PROFILE
Rimon Sharma