Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rimsha Arshad

Newcastle,NSW

Summary

Accomplished in elevating customer experiences at Andys Fish and Chip Shop, I leverage expert problem-solving and active listening skills to address concerns and enhance service quality. Adept at multitasking and team collaboration, I consistently meet fast-paced demands, showcasing a commitment to excellence and a proficiency in customer service and kitchen operations.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Customer Service Representative

Andys Fish and Chip Shop
2024.06 - Current
  • Greeting Customers: Welcome customers warmly as they enter the shop and offer assistance with their orders.
  • Order Taking: Accurately take customer orders, including modifications and special requests. Provide recommendations and answer any questions about the menu.
  • Cash Handling: Process transactions using the cash register or point-of-sale system. Handle cash and electronic payments accurately and efficiently.
  • Service: Ensure that food is served promptly and according to customer specifications. Address any issues or concerns in a professional and timely manner.
Order Management:
  • Order Processing: Relay orders to the kitchen staff and ensure that they are prepared and delivered accurately.
  • Delivery: Coordinate with kitchen staff to manage the timing and delivery of orders to customers, whether for dine-in or take-away.

Customer Service, Food Preparation,

Crust Pizza Shop
2023.05 - 2024.07

Front-of-House Team Member:

  • Food Preparation: Prepare ingredients for pizza making, including chopping vegetables, portioning meats, and mixing sauces.
  • Pizza Making: Stretch and shape pizza dough, add toppings, and bake pizzas in the oven to ensure they meet quality standards.
  • Cooking: Operate kitchen equipment such as ovens and grills, and follow recipes and cooking procedures to maintain consistency and quality.
  • Cleaning: Maintain cleanliness and organization of the kitchen, including washing dishes, sanitizing surfaces, and disposing of waste properly.
  • Stock Management: Monitor inventory levels of ingredients and supplies, and report any shortages or issues to the supervisor.
  • Customer Service: Greet and serve customers in a friendly and efficient manner, handle orders, and address any customer inquiries or concerns.
  • Order Management: Process orders accurately, including taking phone orders, managing online orders, and coordinating with kitchen staff to ensure timely delivery.
  • Cash Handling: Manage cash register transactions, handle payments, and ensure accurate cash handling and reconciliation.
  • Dining Area Maintenance: Keep the dining area clean and tidy, including clearing tables, refilling condiments, and ensuring a pleasant dining experience for customers.

Customer Service and Kitchen Handling

Tandori Indian Shop
2023.05 - 2024.06

Food Preparation: Cooking: Kitchen Maintenance: Team Coordination: Skills and Qualifications:

  • Ingredient Preparation: Wash, chop, and measure ingredients such as vegetables, meats, and legumes. Prepare spices and herbs according to recipes.
  • Marination: Marinate meats and vegetables as required for different dishes, ensuring proper flavor infusion and food safety.
  • Sauce and Paste Making: Prepare essential sauces and pastes (e.g., masalas, curries, tandoori pastes) following traditional recipes and techniques.
  • Cooking Techniques: Utilize traditional cooking methods such as tandoor (clay oven), dum (slow cooking), and tempering (adding spices to hot oil).
  • Dish Preparation: Cook and assemble dishes including curries, biryanis, tandoori items, and appetizers, ensuring consistency and quality.
  • Food Presentation: Plate dishes attractively, adhering to restaurant presentation standards.
  • Cleanliness: Maintain a clean and organized kitchen environment. Regularly clean workstations, utensils, and cooking equipment.
  • Safety: Follow food safety and hygiene practices, including proper handling and storage of food items, and adherence to health regulations.
  • Stock Management: Monitor ingredient levels, report shortages, and assist with inventory management and ordering supplies.
  • Collaboration: Work closely with other kitchen staff to ensure smooth and efficient food preparation and service.
  • Training: Assist in training new staff members on cooking techniques, food safety practices, and kitchen procedures.
  • Experience: Proven experience in preparing and cooking Pakistani or Indian cuisine. Familiarity with traditional dishes and cooking techniques is preferred.
  • Knowledge of Spices: In-depth knowledge of the spices and flavor profiles used in Pakistani and Indian cooking.
  • Cooking Techniques: Proficiency in traditional cooking methods and the use of kitchen equipment such as tandoors and deep fryers.
  • Attention to Detail: Strong attention to detail in food preparation, cooking, and presentation to ensure high-quality results.
  • Physical Stamina: Ability to handle the physical demands of the job, including standing for extended periods and lifting heavy items.
  • Time Management: Efficient in managing time to handle multiple orders and meet service demands during busy periods.

Education

GED -

Astral Skills Institute of Australia
Sydney, NSW
08.2024

Master of Science - BOTANY

Minhaj University Lahore
PAKISTAN,LAHORE
10.2023

Master of Arts - Teaching Education

Allama Iqbal University
Pakistan, Islamabad
10.2023

Bachelor of Science - Botany

Punjab University Lahore
Pakistan
10.2020

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Multitasking and Time Management
  • Team working
  • Personal Attributes:
  • Training and Certification

Certification

  • Sales Manager Certificate
  • MCAS - Microsoft Certified Application Specialist
  • PTE
  • PITMAN

Timeline

Customer Service Representative

Andys Fish and Chip Shop
2024.06 - Current

Customer Service, Food Preparation,

Crust Pizza Shop
2023.05 - 2024.07

Customer Service and Kitchen Handling

Tandori Indian Shop
2023.05 - 2024.06

GED -

Astral Skills Institute of Australia

Master of Science - BOTANY

Minhaj University Lahore

Master of Arts - Teaching Education

Allama Iqbal University

Bachelor of Science - Botany

Punjab University Lahore
  • Sales Manager Certificate
  • MCAS - Microsoft Certified Application Specialist
  • PTE
  • PITMAN
Rimsha Arshad