Rimsha Kanwal
Oran Park ,NSW
Summary
Energetic and compassionate, with natural ability to connect with patients and provide exceptional care. Well-versed in medical terminology and procedures, demonstrating strong organizational skills and attention to detail. Committed to enhancing patient health and well-being through dedicated and empathetic service.
Professional with strong expertise in specimen collection and laboratory procedures. Skilled in ensuring accurate sample handling, maintaining strict hygiene standards, and adhering to safety protocols. Known for effective team collaboration, adaptability to changing requirements, and consistently achieving reliable results in high-pressure environments. Proficient in phlebotomy, data entry, and patient interaction, demonstrating both technical competence and patient-focused approach.
Offering dedicated approach to patient care and willingness to learn and grow in healthcare environment. Brings foundational understanding of specimen handling and laboratory safety procedures.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Team Member
Target
- Company Overview: Fashion retailing, marketing and merchandising
- Helping customers select products
- Drives sales through engagement of customers, suggestive selling, and sharing product knowledge
- Greets and receives customers in a welcoming manner
- Responds to customers’ questions
- Nature of Business: Fashion retailing, marketing and merchandising
Customer service
KFC
- Company Overview: Fast food
- Serving customers and preparing food, include greeting customers, taking orders, and completing customer transactions on the cash register
- Nature of Business: Fast food
Retail Salesperson
Bed & Linen
- Company Overview: Retailing, marketing and merchandising
- Serving customers, dealing with customer queries and complaints, Handling payments, Displaying products, Helping with special promotions, Ordering stock, lay bays and stock account
- Nature of Business: Retailing, marketing and merchandising
Customer service
Cam’s Kebabs
- Company Overview: Retailing, marketing, cashier and merchandising
- Listen to customers’ questions and concerns, and provide answers or responses, Provide information about products and services ,Take orders, calculate charges, and process billing or payments, Review or make changes to customer accounts, Handle returns or complaints, Record details of customer contacts and actions taken, Review and select standard responses for answers or solutions and Refer customers to supervisors or more experienced employees
- Nature of Business: Retailing, marketing, cashier and merchandising
Customer service
The Fijian Taste Of Paradise
- Company Overview: Retailing, marketing, cashier and merchandising
- Preparing and cooking food, Taking food and drink orders, Serving customers, Meeting and greeting customers and Operating cash registers and receive payment from customer in cash or by credit card
- Nature of Business: Retailing, marketing, cashier and merchandising
Customer service
The Radio of Bombay/Indian Flavour
- Company Overview: Retailing, marketing, cashier and merchandising
- Serving customers, operating cash registers and receive payment from customer in cash or by credit card, taking orders , preparing orders ,cash handling, and Maintaining dining areas and kitchen areas, including clearing and cleaning tables, emptying trash cans, and washing or vacuuming floors Promoting positive guest relations
- Nature of Business: Retailing, marketing, cashier and merchandising
Retail Manager
The Fijian
12.2017 - Current
- Company Overview: The Fijian Fashion retailing, marketing and merchandising
- Leading and managing team members promoting sale and customer service
- Delivering world class customer service
- Manage AutostockR functions
- (Stock monitoring, maintaining stock supply, receiving deliveries checking off stock, stock distribution, fast paced pick packing of online orders)
- Promotional planning, planograms, ASR routines
- Coordinating, supervising and developing team members
- Responding to customer compliments, issues and complaints
- Analyzing market trends
- Dealing with team member issues and training needs
- Strategizing plans for meeting and exceeding sales targets
- Organizing special promotions and events to increase sales
- Nature of Business: The Fijian Fashion retailing, marketing and merchandising
Pathology Collector
Walters Road Medical Centre
Blacktown, NSW
07.2023 - 07.2023
- Facilitated seamless transition between different stages of testing by properly labeling, storing, and transporting collected specimens according to established guidelines.
- Educated patients on proper specimen collection techniques, ensuring optimal sample integrity and accurate test results.
- Contributed to a positive work environment through strong teamwork, effective communication, and consistent professionalism under pressure.
- Enhanced patient comfort by efficiently managing the specimen collection process.
- Exceeded patient satisfaction goals by consistently providing exceptional service during often stressful medical procedures.
- Maintained a sterile and organized workspace to ensure proper infection control measures were met.
- Advanced knowledge about various specimen collection methods, ensuring the correct technique was employed for each patient''s unique needs.
- Utilized electronic health records systems proficiently, ensuring accurate documentation of all relevant information pertaining to each patient encounter.
- Followed safety protocols while handling hazardous materials.
- Documented and verified patient information using laboratory information system.
Education
Certificate III - Pathology Collection
IHNA
Sydney, NSW08.2023
Certificate III - Health Services Assistance
TAFE NSW
NSW07.2020
Skills
- Non-Technical
- Great customer service skills, proven ability to motivate team members and work in a team environment, excellent communication and organizational ability, quick learner, able to work with minimal supervision, work well under pressure and excellent punctuality
- Computer Skills
- MS Excel
- MS Word
- MS Windows
- MYOB (Advance)
- PowerPoint
- Outlook
- Best Practice
Certification
- Certificate III ( Pathology Collection )
- Certificate III (HSA) Health Services Assistant 2020
- WWC
- Police check
- Vaccines valid
- Retail Manager at The Fijian.
- 6 years of functional experience in inventory in a retail environment.
- In depth knowledge of organizing special events, displays and promotions.
- Smart Move Certificates
- WHS Extension Industry, Health & Community Services, Retail Industry, Nail & Beauty Technology Industry, Hospitality & Tourism Industry and Electrical Industry.
Hobbies and Interests
Sports, Movies, Cooking and Socializing.
Timeline
Pathology Collector
Walters Road Medical Centre
07.2023 - 07.2023
Retail Manager
The Fijian
12.2017 - Current
Team Member
Target
Customer service
KFC
Retail Salesperson
Bed & Linen
Customer service
Cam’s Kebabs
Customer service
The Fijian Taste Of Paradise
Customer service
The Radio of Bombay/Indian Flavour
Certificate III - Pathology Collection
IHNA
Certificate III - Health Services Assistance
TAFE NSW