Korrine Diamond
Churchill
Summary
Professional receptionist with focus on delivering exceptional customer service and ensuring efficient front desk operations. Known for reliability and flexibility in responding to changing needs, while fostering collaborative team environment. Skilled in appointment scheduling, record keeping, and resolving customer inquiries with positive attitude.
Overview
10
10
years of professional experience
Work History
Service Receptionist
Llewellyn Toyota
11.2023 - Current
- Booking service appointments; ensuring the correct vehicles are allocated to the best technicians for the job
- Answering on average 50 phone calls per day
- Troubleshooting with guests and being the point of call to liaison between departments i.e
- Workshop, warranty, parts
- Assisting in collecting data for warranty claims
- Maintaining dealership statistics to stay competitive within the industry including booking within a certain time, returning customers, loyalty programs
- Cold-call guests to advise on booking in
- Day to day reception tasks; ensuring guests have valets, loan cars, and updates checked
- Stock ordering for the customer lounge/ service admin and service frontline
- Upselling products to guests
- Use of tune software, along with all Microsoft office and Toyota programs
Senior Dental Assistant
Ipswich Dental CARE
10.2021 - 11.2023
- Incredibly approachable to patients and helping ease discomfort or anxiety during dental appointments in a calm and friendly manner
- Following ADA guidelines in sterilisation and surgery
- Experience in D4W but also in handling IT issues within the workplace
- Assisting chairside for dentist along with taking patient notes and communicating extraction aftercare to patients
- Learning new programs and implementing them in daily use
- Exact, Examine Pro, Medit 3D software
- Explaining and discussing payment options/plans with patients (Mifund and After pay) as well as setting these up for patients
- Experience in handling invoices both privately and through Queensland Health along with training in debt reconciliation
Senior Dental Assistant
Healius/Primary Dental
10.2016 - 10.2021
- Assisting chairside for dentist along with taking patient notes and communicating extraction aftercare to patients
- Checking and ordering stock through e-procurement, P2P and Henry Schein
- Making appointments/ answering phones and greeting patients in a professional and friendly manner
- Training new staff in practice policies and procedures
- Maintaining practice whilst the manager is on leave in a 2IC position
Receptionist
Primary Medical
09.2015 - 10.2016
- Worked along with 12 different doctors in a walk-in based clinic
- Able to manage patients’ complaints and offer resolutions in a calm and approachable manner
- Responsible for specialist appointments and paperwork
- Confidence in relaying patient’s medical concerns to nursing staff as a part of handover
- Thorough understanding of clerical and administrative duties in a fast-paced environment
Education
Certificate 3 Dental Assisting - Foundation education
Foundation Education
01.2017
Diploma in Community Service -
Open training and education network
01.2015
Diploma in Counselling -
Careers Australia
01.2013
Skills
- Strong Organizational Abilities
- Administrative skills
- Data Analysis Skills
- Effective Communication
- Prioritization and Multitasking
- Resolve Conflicting Demands
- Sensitive Information Handling
- Flexible in Technology Transitions
- Data entry proficiency
- Work prioritization
- Efficient Appointment Coordination
- Systematic Data Organization
Accomplishments
- Responded to over 70 customer inquiries each day.
- Achieved numerous monthly targets by completing TSA bookings with accuracy and efficiency.
- Implemented data management for Toyota recalls and liaisons with other departments to target vehicles needing services before delivery
- The first medical receptionist to be offered in house training to become a dental assistant paving the way for other people to progress within the company
Timeline
Service Receptionist
Llewellyn Toyota
11.2023 - Current
Senior Dental Assistant
Ipswich Dental CARE
10.2021 - 11.2023
Senior Dental Assistant
Healius/Primary Dental
10.2016 - 10.2021
Receptionist
Primary Medical
09.2015 - 10.2016
Diploma in Community Service -
Open training and education network
Diploma in Counselling -
Careers Australia
Certificate 3 Dental Assisting - Foundation education
Foundation Education
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