Rin Zhang
Balwyn,VIC
Summary
Proven track record in enhancing customer satisfaction and sales revenue at Tokyo Food, leveraging exceptional customer service and computer skills. Excelled in upselling, resolving complaints with empathy, and expanding customer bases, demonstrating both strong interpersonal abilities and technical prowess. Achieved significant loyalty and sales growth through strategic account targeting.
Overview
3
3
years of professional experience
Work History
Sales Representative
Tokyo Food
11.2023 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Customer Service Representative
Lingxihuyu
04.2021 - 08.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bacherlor of Commerce(Finance) - Finance
University of Melbourne
Melbourne, VIC07.2018
Skills
- Customer Service
- Data Entry
- Computer Skills
- Administrative Support
- Database entry
- Invoice Preparation
Timeline
Sales Representative
Tokyo Food
11.2023 - Current
Customer Service Representative
Lingxihuyu
04.2021 - 08.2023
Bacherlor of Commerce(Finance) - Finance
University of Melbourne
Similar Profiles
Brian Rodriguez OrtegaBrian Rodriguez Ortega
Cashier at Tokyo Food Style TruckCashier at Tokyo Food Style Truck
Kate Ow Yong Le YuKate Ow Yong Le Yu
Waiter at Japan Food Holdings, Tokyo ShokudoWaiter at Japan Food Holdings, Tokyo Shokudo
Clinton KaneshiroClinton Kaneshiro
Cook / Hot Line and Sushi Helper at Tokyo TokyoCook / Hot Line and Sushi Helper at Tokyo Tokyo