Rina Cho

• Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
• Ability to maintain standard operating procedures
• Support with the restaurant's operational plan
• Provide exceptional customer service in line with Omakase and Crown's premium offering
• Collaborate with relevant stakeholder groups to deliver on outcomes
• Support with reporting, financial reconciliation and escalations as needed
• Support two-way communication with a focus on continuous improvement
• Possess a comprehensive understanding of sake and beverage offerings
• Assist guests in selecting appropriate pairings to enhance their dining experience

• Night Audit roaster
• Provide exceptional and personalised service to VIP customers
• Acquire valuable skills in effectively managing demanding customers
• Exceptional customer service and communication skills
• Ability to work in a fast-paced environment

• Have the experience of using Opera as a hosting role
• Ensuring the highest level of dining excellence
• Welcoming patrons and providing detailed information about the menu and protocols
• Answering customer questions about food and beverage items and assisted with menu selections
• Suggest menu items and upsell additional services or promotions
• Utilise solo interactions to suggest additional items and enhance customer experience
• Working in a state of perpetual satisfaction and at a rapid pace

• Knowledge of Chinese cuisine and cultural nuances
• Delivering food orders from the kitchen to customers' tables rapidly and accurately
• Understand customer concerns
• Relay them to the cooks or management effectively
• Successfully solved customer conflict and problems when mistakes were made with orders and payments

• Independently take customer orders, provided menu information, and addressed inquiries
• Single-handedly prepared and assembled poke bowls following established recipes and customer preferences
• Handle and prepare ingredients, ensuring freshness and quality
• Proven ability to handle a fast-paced environment and multitask effectively

• In-depth knowledge of Japanese cuisine, including sushi and traditional dishes
• Greet and seat guests, presenting menus and explaining dishes with in-depth knowledge
• Take accurate food and beverage orders, ensuring attention to special requests and dietary restrictions
• Explain the menu items with enthusiasm, highlighting their unique qualities
• Proficiency in explaining menu items and providing recommendations
• Successfully solved customer conflict and problems when mistakes were made with orders and payments

• Using POS, cash handling, balancing tills, and stock take
• Prompt and right customer service skills and have good teamwork
• Assisted customers with prompt and polite support in-person and via telephone
• Remaining calm and poised in a high-stress, dynamic environment to promote service to customers and staff
• Establish rapport with customers using active listening and interpersonal skills
• Stocked merchandise, clearly labelled items, and arranged according to size or colour
• Answering customer questions about products and services, helped locate merchandise, and promoted key items
• Engaging in friendly conversations with customers to better uncover individual needs

• Time management in product preparation
• Proficient in food safety regulations
• Efficient and polite customer service
• Thrives under pressure
• Inventory management and rotation
• Traditional Japanese sushi expertise
• Positive attitude and conflict resolution
• Skilled in POS and cash handling
• Team coordination for customer satisfaction
• Expertise in fish filleting

• Place orders to restock items before supplies ran out
• Prepare high-quality seafood, rice and ingredients for sushi
• Prevent cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers
• Used various types of knives, hand tools and utensils to fillet fish in preparation for sushi
• Maintain well-organized mise en place to keep work consistent
• Train kitchen staff to perform various preparation tasks under pressure
• Pleasantly welcome patrons entering sushi bar, offering to explain menu options

• Active listening and persuasive skills — utilising product knowledge to educate customers on features and benefits
• Ability to influence and negotiate with others
• Improve prospecting skills
• Ability to hold customers
• Upselling additional services and products to maximize sales opportunities

• Process customer payments using the cash register or electronic payment systems
• Follow all food safety procedures and guidelines to ensure the safety and quality of food items
• Drive-Thru Operations: collaborate with colleagues to ensure timely service for drive-thru customer

• Maintain stock levels of cups, lids, straws, and condiments throughout the shift
• Respond to customer inquiries and resolved complaints to establish trust and increase satisfaction
• Establish rapport with customers by providing friendly and attentive service
• Address customer complaints and inquiries to verify satisfaction