Rina Dimdung
Bunbury,Western Australia
Summary
Experienced with creating welcoming and engaging environments for patrons. Utilizes strong communication and interpersonal skills to manage guest interactions and resolve concerns promptly. Knowledge of bar operations and team collaboration ensures smooth and efficient service.
Overview
6
6
years of professional experience
Work History
Bar Hostess and Cashier
PEAK RESTAURANT AND BAR
DUBAI
01.2024 - 03.2025
- Welcomed and seated guests promptly to enhance customer experience.
- Managed reservations and waitlists efficiently to optimize seating arrangements.
- Collaborated with bartenders and servers to ensure seamless service delivery.
- Monitored guest satisfaction, addressing concerns swiftly to maintain a positive atmosphere.
WAITRESS
GEVORA HOTEL
Dubai, UAE
04.2023 - 11.2023
- Greeting customers in a friendly manner and taking food and drink orders
- Preparing and serving beverages, ranging from simple to elaborate ones
- Preparing and serving food items such as soups, sandwiches and pastries
- Answering customers’ questions about menu choices
- Promoting and recommending menu options to customers
- Taking payment from customers
- Maintaining inventory and equipment by cleaning, troubleshooting and scheduling repairs
- Keeping the work environment sanitary and organized
- Evaluating and modifying processes to improve efficiency and quality of service
- RESPONSIBILITIES
WAITRESS
ZABEEL PALACE HOSPITALITY
Dubai, UAE
03.2022 - 03.2023
- Provided efficient food and drinks service for high levels of customer satisfaction.
- Train new waiter staff to deliver quality service and uphold brand standards.
- Checked menus to verify current selection availability, updating accordingly to avoid customer disappointment.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- RESPONSIBILITIES
WAITRESS & HOSTESS
SEVILLES TAPAS RESTAURANT & BAR
Dubai, UAE
06.2021 - 02.2022
- Greet and welcome guests upon arrival, providing a positive first impression.
- Manage the seating chart efficiently to optimize table turnover.
- Take and manage reservations, keeping track of expected guest arrivals.
- Have a thorough understanding of the menu to assist guests with recommendations and special requests.
- Take food and beverage orders accurately and enter them into the POS system.
- Manage cash transactions accurately, provide change, and process payments.
- Work collaboratively with fellow wait staff, kitchen staff, and management to achieve a cohesive and positive dining experience.
- RESPONSIBILITIES
WAITRESS
CITY SEASON HOTEL
Dubai, UAE
02.2019 - 06.2021
- Great customers present menus and explain daily specials to customer.
- Answer questions related to menu items and make recommendations.
- Take food and beverage orders from customers.
- Relay food and beverage orders to the kitchen staff.
- Prepare drinks and food garnishes.
- Carry trays of food or drinks from the kitchen to the dining tables.
- Remove dirty dishes and glasses and clean table after customer finish meals.
- Perform other duties as assigned.
- Clean and set up dining areas, refill condiments, roll silverware, and stock service areas.
- RESPONSIBILITIES
Education
High School -
Nepal Education Board
Skills
- Strong communication skills
- Team player
- Hardworking
- Motivated
- Positive Attitude
- Convincing ability
- Willingness to learn
- Strong interpersonal skills
- Good Co-operation with all nationalities
- Problem solver with good common sense
- Sincere and hard worker
- To respond all the calls very sincerely and respectfully
- To be capable of managing complex and multifaceted tasks
ASSOCIATE OF THE MONTH
FOR EXCELLENT WORK DEDICATION AND POTENTIAL
Timeline
Bar Hostess and Cashier
PEAK RESTAURANT AND BAR
01.2024 - 03.2025
WAITRESS
GEVORA HOTEL
04.2023 - 11.2023
WAITRESS
ZABEEL PALACE HOSPITALITY
03.2022 - 03.2023
WAITRESS & HOSTESS
SEVILLES TAPAS RESTAURANT & BAR
06.2021 - 02.2022
WAITRESS
CITY SEASON HOTEL
02.2019 - 06.2021
High School -
Nepal Education Board