Rina Patel
Vineyard,NSW
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Hardworking employee enthusiastic about learning new field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Overview
10
10
years of professional experience
Work History
Sales Team Member & Administration
The Good Guys
03.2022 - Current
- Developed compelling proposals tailored specifically to client needs, demonstrating an understanding of their unique requirements.
- Adapted quickly to changes in the market landscape, adjusting selling strategies accordingly for optimal effectiveness.
- Answered customer questions about sizing, accessories, and merchandise care.
- Collaborated with team members to develop innovative sales strategies and marketing materials.
- Helped customers locate products and checked store system for merchandise at other sites.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Maintained extensive knowledge of the company''s product offerings to effectively address client inquiries and concerns.
- Conducted comprehensive product presentations, resulting in higher customer satisfaction and increased sales.
- Used CRM software diligently to track leads, manage contacts, and monitor progress toward sales objectives.
- Managed time efficiently, balancing multiple tasks and prioritizing high-value deals to maximize results.
- Built relationships with customers and community to promote long term business growth.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Trained new employees on customer service, money handling and organizing strategies.
- Implemented CRM tools to track customer interactions and sales progress.
Sales Support Officer/Administration Assistant
AYKA Technologies
04.2019 - 12.2021
- Reduced order errors with meticulous attention to detail in data entry and order tracking.
- Optimized inventory management by maintaining accurate records, ensuring product availability for timely fulfillment of orders.
- Eased workload on sales team by handling routine correspondence with clients professionally and courteously.
- Assisted sales team in achieving targets through diligent support in administrative tasks and client follow-ups.
- Facilitated smooth communication between sales team and internal departments, minimizing delays or misunderstandings.
- Increased customer retention by addressing inquiries promptly and resolving issues efficiently.
- Recorded expenses and maintained accounting records.
- Tracked sales data for analysis and forecasting.
- Cultivated and maintained strong relationships with customers to ensure positive customer experience.
- Presented technical presentations to clients to explain product features and benefits.
- Created product training plans centered on customer success and satisfaction.
- Organized product demonstrations and trial installations of equipment to promote products.
- Simplified contract administration, expediting negotiation process and securing new business deals for company.
- Skilled at working independently and collaboratively in team environment.
- Excellent communication skills, both verbal and written.
- Worked well in team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with strong work ethic.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Receptionist Administrator
Jetabroad
03.2018 - 03.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Handled complaints and questions, and re-directed calls to other team members.
- Kept reception area clean and neat to give visitors positive first impression.
- Acted as first point of contact and set appointments for prospective clients.
- Assisted in planning and execution of company events for improved employee morale and client relations.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Kept high average of performance evaluations.
- Maintained inventory of office supplies, preventing shortages and supporting daily operations.
- Ensured welcoming environment for visitors, contributing to positive first impressions.
- Managed multi-line phone system, ensuring prompt and courteous service to callers.
- Processed expense reports, ensuring timely reimbursement for employees.
- Developed and maintained organized filing systems, reducing retrieval time for important documents.
- Self-motivated, with strong sense of personal responsibility.
Cabin Crew Member
Fly NAS
07.2014 - 10.2016
- Led safety demonstrations before each flight, educating passengers on proper use of equipment and emergency exits.
- Maximized passenger comfort by attending to individual requests, adjusting cabin temperature, and distributing blankets or pillows as needed.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Increased customer retention rates by consistently delivering friendly, professional service to all passengers regardless of status or fare class.
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
- Ensured safety and comfort of customers onboard aircraft.
- Answered passenger questions and provided solutions to issues arising during flights.
- Advised passengers of flight regulations to maximize safety and security.
- Used excellent customer service skills in addressing passengers' needs.
- Performed pre-flight cabin checks to maintain operational safety equipment.
- Welcomed passengers aboard and provided overview of safety procedures.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Improved team morale and efficiency with proactive communication and coordination during in-flight service.
- Solved in-flight emergencies calmly and effectively, minimizing passenger distress and ensuring safety.
- Promoted airline's loyalty program to passengers, increasing enrollment numbers.
- Boosted passenger loyalty through personalized service and attention to detail.
- Self-motivated, with a strong sense of personal responsibility.
Education
No Degree - Aviation
Aviation Dreamz
Mumbai01.2012
High School Diploma -
Mumbai University
Mumbai, India03.2011
Skills
- Customer Relationship Building
- Sales Presentations
- Objection handling
- Sales strategy development
- Performance Analysis
- Sales software proficiency
- Customer Service
- Relationship Building
- Strategic Planning
- Prospecting skills
- Systems and software expertise
- Product and service knowledge
- Customer Relations
Earlier Experience
- Flight Attendant with Indigo Airlines, India - 03/2013 - 06/2014
- Supporting Actor having played several roles in films - Bollywood - 2003 - 2013
Languages
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Marathi
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Team Member & Administration
The Good Guys
03.2022 - Current
Sales Support Officer/Administration Assistant
AYKA Technologies
04.2019 - 12.2021
Receptionist Administrator
Jetabroad
03.2018 - 03.2019
Cabin Crew Member
Fly NAS
07.2014 - 10.2016
No Degree - Aviation
Aviation Dreamz
High School Diploma -
Mumbai University
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