Summary
Overview
Work History
Education
Skills
Languages
Timeline
Rina Taivai

Rina Taivai

Joondalup

Summary

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives.

Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals; delivering on client centred outcomes. Professional, and ready to contribute in a recruitment capacity.


Skilled in team collaboration, adaptable to changing needs, and focused on achieving impactful results. Strong communication, organizational, and interpersonal skills, ensuring reliable support and effective teamwork.

Overview

7
7
years of professional experience

Work History

Non Profit Volunteer

LDS Mission
08.2023 - 02.2025
  • Represented organization positively and professionally while providing community with much-needed services.
  • Mentored new volunteers, fostering a supportive and inclusive team environment.
  • Promoted environmental awareness with educational workshops and hands-on activities.
  • Completed daily domestic tasks in shelters and group homes to assist people in need.
  • Assisted in disaster relief efforts, ensuring timely distribution of aid and supplies.
  • Improved public safety, participating in community watch programs.
  • Supported efficient operations at homeless shelter, preparing meals and organizing supplies.
  • Enhanced visitor experience by conducting informative and engaging tours.
  • Provided emotional support and companionship to elderly in community homes.
  • Strengthened community bonds, participating in interfaith dialogues and events.

Youth Support Worker

Belonging Care
04.2021 - 08.2023
  • 24/7 on shift calls, caring for youth with special needs or have just recently been released from juvenile detention.
  • Collaborated with multidisciplinary teams to ensure comprehensive care for at-risk youth.
  • Facilitated workshops to promote social skills and emotional wellbeing among youth.
  • Utilized creative arts therapy modalities like painting or music expression sessions allowing emotional release amongst participants.
  • Supported the development of essential life skills including financial literacy, time management, decision-making capabilities.
  • Implemented evidence-based practices to promote emotional resilience among participants during challenging situations.
  • Documented case notes diligently which contributed towards informed decision-making within interdisciplinary team meetings.
  • Provided key emotional support to special needs youth.
  • Assisted in identifying and reducing barriers to youth engagement and development.
  • Supervised youth in residential and community-based programs to minimize risks and offer support.
  • Developed strong relationships with community partners, resulting in additional resources and opportunities for participants.
  • Managed and led activities promoting growth in mental, emotional, and educational areas.
  • Encouraged youth clients to develop own activities and leadership skills through group discussions.
  • Completed necessary reports and documentation to maintain thorough, accurate case records.
  • Provided guidance and advice to youth, supporting navigation of diverse personal and social issues.

Emergency Roadside Dispatcher

RACV
02.2020 - 07.2021
  • Coordinated emergency response operations ensuring timely assistance for stranded motorists.
  • Managed high-volume calls, demonstrating strong communication skills while assessing customer needs.
  • Developed training materials for new dispatchers, enhancing onboarding process and operational consistency.
  • Implemented process improvements that reduced average response times and increased customer satisfaction ratings.
  • Nurtured a positive work environment that fostered collaboration, communication, and mutual support among dispatchers.
  • Facilitated prompt roadside assistance for stranded motorists by maintaining accurate location information and dispatching appropriate resources.
  • Increased accuracy in record-keeping by diligently updating incident logs, vehicle locations, and driver availability status throughout each shift.
  • Promoted a safe working environment by adhering to all relevant guidelines, regulations, and reporting incidents promptly when necessary.
  • Enhanced customer experience by addressing inquiries, concerns, and complaints with a solution-oriented approach.
  • Collaborated with management to develop new strategies for improving overall dispatch efficiency and effectiveness.
  • Managed high call volumes, ensuring timely support to distressed callers during peak hours and emergency situations.
  • Maintained punctuality, reliability, and professionalism in all interactions with customers, coworkers, and service providers.

Taxation Administrative Officer

Australian Taxation Office
10.2019 - 11.2020
  • Coordinated cross-departmental communication to ensure compliance with regulatory requirements.
  • Managed scheduling and logistics for internal meetings, optimizing staff availability and resource allocation.
  • Oversaw document management systems, ensuring accurate record-keeping and retrieval of sensitive information.
  • Trained new administrative personnel on office protocols, fostering a collaborative team environment.
  • Conducted regular audits of administrative procedures to identify areas for improvement and mitigate risks.
  • Provided strategic support in project planning, contributing insights that aligned with organizational goals.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Updated reports, managed accounts, and generated reports for company database.
  • Enhanced overall office productivity through effective staff management and coordination of daily tasks.
  • Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.
  • Contributed to successful projects by providing essential administrative support and resource management.
  • Improved communication within the organization through regular updates on policies, procedures, and key events.
  • Cultivated strong professional relationships with external stakeholders such as clients, suppliers, partners, or regulatory bodies.
  • Promoted a culture of continuous improvement by regularly reviewing current practices and identifying opportunities for enhancement.

Customer Service Representative

Solenis
08.2018 - 12.2019
  • Analyzed customer feedback data to identify trends and recommend actionable improvements to management.
  • Led initiatives aimed at increasing efficiency within the customer service department through process optimization efforts.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Education

Some College (No Degree) -

Graduate of Hallam Secondary College
01-2018

Skills

  • Service excellence
  • Organizational time strategies
  • Experienced with CRM software solutions
  • Data-driven problem solving
  • Effective communication
  • Detail-oriented data management
  • Data reporting proficiency
  • Collaborative teamwork
  • Skilled at prioritizing tasks simultaneously
  • Proactive problem resolution
  • Resilience in challenging situations
  • Clear and concise communication
  • Openness to new knowledge

Languages

English
Full Professional
Samoan
Full Professional

Timeline

Non Profit Volunteer - LDS Mission
08.2023 - 02.2025
Youth Support Worker - Belonging Care
04.2021 - 08.2023
Emergency Roadside Dispatcher - RACV
02.2020 - 07.2021
Taxation Administrative Officer - Australian Taxation Office
10.2019 - 11.2020
Customer Service Representative - Solenis
08.2018 - 12.2019
Graduate of Hallam Secondary College - Some College (No Degree),

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Rina Taivai