Rini De Vries

· Assisting client with AF needs from complex quotes, request for competitive pricing and timely settlement

· Engage product and risk for policy exemptions

· Engage and arrange valuations and inspections

· Complete coaching and development as well as assisting with policy and process understanding

· Evaluated customer needs and feedback to drive product and service improvements.

· Helped meet changing demands by recommending improvements to business systems or procedures.

· Optimized customer experience by delivering superior services and effectively troubleshooting issues.

· Assisted in decision-making processes by presenting accurate, data-driven recommendations to stakeholders.

· Conducted workplace compliance training to reduce liability risks and operate effectively.

· Identified clear connections between policies and business results to eliminate or reduce confusion and help achieve goals.

· Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.

· Assist internal and external stakeholders undertaking all pre and post settlement tasks, ensuring a smooth chain of delivery to our customers

· Funding and settlement of structured asset finance contract

· Fund Allocations and Investigation for exception payments relating to Structured Asset Finance

· Reconciliation of Structured asset finance facilities and accounts to maintain a position of integrity

· Monthly Rental and Residual value tax invoice preparation

· Preparation and monthly reconciliation of Asset reporting database

· Maintain, updating and reconciliation of CRLS limit

· Maintain insurance database and prepare monthly reporting for Associate Director

• Deal packaging and limit progression for opportunities received
• Review and determine required documentations to comply with policy
• Effective engagement internal stakeholders to mitigate policy requirement
• Provide and mentor excellent communication services to confidently handle all adhoc queries to maintain key customer focus and efficiency
• Involved in problem solving and developing workarounds for ALFA tasks delegated to Operations
• Oversee ongoing training, facilitating new policy changes and engaging in compliance conversations
• Strong understanding of policy and process, and operation in a compliant manner within the defined parameters of the Risk Appetite framework
• Ensure settlement is within expected time period and all policies satisfied.
• Managed risk exposure effectively by implementing strong internal controls and monitoring procedures.
• Conducted regular reviews of operations and identified areas for improvement.
• Devised and implemented processes and procedures to streamline operations.
• Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.

Account Service Officer

· Responsible for processing and reconciliation of bank statement nationwide

· Reconciling, investigation and clearing of items received through the ALFA bank accounts

· Reconciled multiple vendor bank statements required for Directors questionnaire

· Developed efficient processes relating to payment enquiries and investigation of unallocated payments to ensure it remains under risk tolerance when reported at the monthly GM operational risk controls report

· Investigated > 100 aged payment items per month

· Liaised with internal and external stakeholders on enquiries with payment allocation

· Assist with Real Time payment, International Money Transfer and payment trace

· Managed the cheque register (issuance and report) on a monthly basis for audit requirements

· Assisted implementation of online system for receivable finances

· Supported the removing of manual batching and filing for receivable finance Data Capture/upload of journals within designated time frames

· Handling general ledger/ receivable banking inquiries from various CBFC based areas

· Compiling and balancing of Fund statement

· Processing of Inward dishonour cheques and direct debit dishonours

· Assisting Team leader and team members to ensure work is completed within the set deadlines each day

· Relieving of Supervisors position during times of absence

· Secondment completed in Group Finance Operations reconciliations for Asset Finance unallocated monies

· Supported wind down of the Receivables Finance accounting and auditing

· Perform monthly audit on maintenance team ensure correct procedures are applied

Termination and Maintenance Officer, Asset Finance Operations

· Removed security interest encumbrance

· Assisted with issuance of loan agreement statements

· Assisting client with non-financial amendment to loan agreement

· Supported AFO new business with incorrect billing details post settlement

· Finalise matured contract and early term contract

· Contributed ideas to the productivity improvement initiative “Get Clever” within Business Finance Services

· Coordinated requirements for department error database and mapping root cause of errors to process to systems now launched as “IdentifEYE”

· Part of the transition of REVs to Personal Property Security Reform (PPSR) process implementation

· Process Asset Finance refinance and mid-term restructure from direct team, broker channel and group credit restructuring within limit authority

· Review and provide approval required if refinance is outside of team member's delegation

· Providing assistance to our internal and external stakeholders post settlements

· Taking senior duties to support the team as a subject matter expert and training of new staff

· Review and complete asset substitution

· Document preparation for change of borrower or guarantor structure

· Established checklist for refinance/mid-term restructure to minimize operation risk.