Rinku Chaudhary
Truganina,Vic
Summary
Welcoming customer service professional with more than 10 years of experience in assisting customers and teammates. Positive and upbeat attitude while greeting and interacting with customers, answering calls and serving customers. Accurate when entering information in software and keeping organized filing systems.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Super 8 Motel
Webster City, Iowa
07.2019 - 01.2023
- Operated multi-line telephone system to answer and direct high volume of calls
- Greeted Customer in friendly and welcoming manner and help them to check in smoothly
- Accommodating customers according to their needs
- Checking out customers and settle their room charges and deposits
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions
- Completed all tasks in compliance with company policies and procedures
- Run night audit report while working night shift
- Cooked and set up Breakfast when working morning shift.
Customer Service Associate
Australia Post
Camberwell, VIC
01.2015 - 05.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Informed customers about special promotions and provided detailed information for various products
- Delivering parcels to customers with identification checks
- Checking varies types of application, and helping customer with lodging
- Executes excellent sales floor merchandising and selling
- Resolved concerns with products or services to help with retention and drive sales
- Helped customer with choosing right products for sending parcels and letters
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Improved operational efficiencies while managing customer’s requests, store inventory, transactions, new purchase orders and pricing needs
- Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans
- Recommended products to customers, thoroughly explaining details
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Customer Service Consultant
Australia Post
Melbourne
02.2023
- Answered high volume of calls and assist customer within 350 seconds
- Handling general, feedback and investigation cases
- Conducting investigation for complex cases and resolve cases within timely manner
- Responding customer via email and outbound call for online inquiries
- Checking all analytical factors and conducting thorough investigation before processing compensation
- Processing payment for compensation
- Handling International and Business account inquiries with providing support by phone and by email for online inquiries
- Supporting team members in teams with complex inquiries
- Educating customer over the phone for implements and explain that what would be the benefit of implements
- Lodging feedback inquiries from customers to improve services
- Resolve issue in timely and efficient manner.
Education
Certificate IV in Real Estate Practice -
Melbourne Institute of Technology
Melbourne, VIC08.2008
Master of Professional Accounting - Commerce
Melbourne Institute of Technology
Melbourne, VIC08.2008
Skills
- Administrative Skills
- Technical Support
- Customer Relations
- Troubleshooting
- Process Payments for Compensation
- Professional Writing skill
- Coordination
- Front line customer service
- Answer calls
- Learning New Strategies Quickly
- Communication with driven results with customer satisfaction
Timeline
Customer Service Consultant
Australia Post
02.2023
Assistant Manager
Super 8 Motel
07.2019 - 01.2023
Customer Service Associate
Australia Post
01.2015 - 05.2019
Certificate IV in Real Estate Practice -
Melbourne Institute of Technology
Master of Professional Accounting - Commerce
Melbourne Institute of Technology
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