Rinky Ghosh
Madora
Summary
Organized professional with superior work ethic, consistent record of supporting operational goals and achieving results. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Hardworking and passionate job seeker with strong organizational skills eager to secure Supervisor position. Ready to help team achieve company goals.
Overview
19
19
years of professional experience
Work History
Service & Selling Team Member
Myer Perth City
01.2025 - Current
- Greeting Customers, providing a professional, positive and friendly environment.
- Operated register to process payments and collect cash payment for order totals.
- Drives sales through engagement of customers, suggestive selling and upselling through sharing product knowledge.
- Helping customers with the Joining of Myer One Rewards Program, talking about benefits and detailed information about the program.
- Learned all required tasks quickly to maximize performance.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
Stay at Home Mom
Home
11.2018 - 05.2022
- Providing the care to my newborn and carrying out important daily living tasks for family by cooking meals, washing laundry, Vacuumed, washed dishes and other household chores.
- Helped my family stay happy and healthy by providing mental and emotional support.
- Kids drop off to school and pick up.
- Helping kids with study and online training during Covid lockdown.
Store Team Member
Barnawartha General Store
06.2015 - 11.2018
- Established a good rapport with customers to boost sales and identify trends impacting store operations.
- Handled cash transactions with accuracy, maintaining financial integrity at checkout.
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Recommended merchandise to customers based on needs and preferences.
- Stayed up to date on store promotion, payment policies and security practice.
- Observed customer behaviours to identify security threats and escalate concerns to supervisors.
- Maintenance of Plano gram in store along with Pops display that result in good sales figures.
- Implemented loss prevention strategies to reduce shrinkage and protect assets.
- Keeping compliance with the workplace standards.
- Dealing with various company representatives.
- Stock ordering, receiving and matching stock with purchase order.
Store Team Member
IGA Chiltern
01.2016 - 12.2017
- Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.
- Stocked shelves and supplies and organized display to focus customer attention on specific items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Recommended merchandise to customers based on needs and preferences.
- Stayed up to date on store promotion, payment policies and security practice.
- Observed customer behaviors to identify security threats and escalate concerns to supervisors.
Restaurant Manager
Thai Budda PVT LTD
03.2013 - 07.2014
- Coordinating the entire operation of the restaurant during scheduled shifts.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Estimate food consumption, place orders with suppliers, and schedule delivery of fresh food and beverages.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Organizing and supervising the shifts of kitchen, waiting and cleaning staff.
- Preparing Sales reports at the end of the shift/week and report to the Director.
- Maintaining high standards of quality control, hygiene, health and safety.
- Ensure minimum wastage, spoilage of food and drink.
- Negotiated with suppliers to secure better pricing, improving restaurant's profit margins.
- Preparing cash drawers and providing petty cash as required.
Customer Service Representative
NYS Collection
11.2009 - 10.2012
- Customer Service, handling customer inquiries and complaints.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Recommended merchandise to customers based on needs and preferences.
- Stayed up to date on store promotion, payment policies and security practice.
- Observed customer behaviors to identify security threats and escalate concerns to supervisors.
- Educated customers on product and service offerings.
- Keeping track and fulfillment of the orders.
- Keeping compliance with the workplace standards.
- Preparing sales report at the end of the shift and reporting to Supervisor.
- Westfield Plaza
Nokia Sales Executive
Channel Play Consulting Private Ltd
07.2006 - 08.2009
- Assisting customers with their needs and expectations.
- Data entry and reporting of sales daily to Team Leader.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Recommended mobile phones to customers based on their needs and preferences.
- Educating customers with new features and Mobile phone interface.
- Stayed up to date on store promotion, payment policies and security practice.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Attending Seminars to learn new products knowledge and sales technique.
- Ensure completion of all Targets and tasks within the specified timeframe.
- Ensure compliance with the best practices, standards and procedures of the company.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
Education
Certificate III - Beauty Services
Tafe Albury
Albury, NSW07.2021
Diploma - Management
Unique International College
Granville, NSW07.2011
Certificate IV - Business
Unique International College
Granville, NSW12.2010
Bachelor of Arts - undefined
D M College Moga
Moga, Punjab03.2006
Skills
- A reliable, honest and responsible for always working
- Customer service
- Positive attitude
- Teamwork and collaboration
- I’m always keen to learn new skills
- An eye for detail
- A fast learner, adaptable, highly motivated, capable of operating independently as well as a supportive member of a team
- Problem solving capabilities
- Work under pressure and meet demanding deadlines
- Outstanding interpersonal and communication skills proven through excellent customer service skills
- Overall, multi-skilled achiever, best suited to challenging area of responsibility in retail industry environment
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Bengali
Professional Working
Timeline
Service & Selling Team Member
Myer Perth City
01.2025 - Current
Stay at Home Mom
Home
11.2018 - 05.2022
Store Team Member
IGA Chiltern
01.2016 - 12.2017
Store Team Member
Barnawartha General Store
06.2015 - 11.2018
Restaurant Manager
Thai Budda PVT LTD
03.2013 - 07.2014
Customer Service Representative
NYS Collection
11.2009 - 10.2012
Nokia Sales Executive
Channel Play Consulting Private Ltd
07.2006 - 08.2009
Diploma - Management
Unique International College
Bachelor of Arts - undefined
D M College Moga
Certificate III - Beauty Services
Tafe Albury
Certificate IV - Business
Unique International College
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