RINKY RENU

• 98% Compliant on Project handled
• Day-to-day operations and ongoing activities of the Resource Optimization and Compliance Team, including recruitment, On/offboarding, and compliance management for companies and subcontractors
• Collaborate with the Planners and the Operation team to identify and bridge gaps in the 12-month rolling forecast
• Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks..
• Generated reports detailing findings and recommendations.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.

• Prepare Quotations, purchase requisitions, POs, and Invoices, Accounts receivable & Accounts payable for the Project assigned
• Updating daily progress report to management at head office with MOM, Total hours delivered, Take5, SWMS, LTI, Hazob ensuring compliance regulations are upheld and kept up to date
• Ensuring all the stock received, updates delivery docks in systems and maintaining inventory
• Procurement, management of personnel on-site, accounts, time keeping, planning, record keeping, logistics related tasks and ensuring compliance with government and safety regulations
• Updating Synchron (database management system) with the daily - inventory, timesheet hours, Activity performed, Work in progress and next day plan
• Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
• Assisted in the preparation of final project reports and presentations through thorough analysis of quantitative data and qualitative feedback.

• Maintained strong vendor relationships through timely payments, effective communication, and proactive issue resolution.
• Work with various teams to develop an understanding of various account procedures to ensure agreed service are delivered as per there SOW and MSA.
• Collaborate with the Contact Centre Manager of Taxis and to ensure staffing resoures are appropriately skilled and available to handle each account holders requirements
• Provided exceptional customer service when handling billing inquiries from clients, resulting in increased satisfaction rates among account holders.
• Facilitated smooth month-end closing procedures by preparing journal entries, reconciliations, and adjusting necessary balances.
• Supported audit preparations by organizing financial documents, ensuring proper record-keeping, and addressing auditor inquiries promptly.

Revenue leakages came to 1.5% from 2 % of revenue

• Teeth to Tail ratio for Head Count (HC)– As per BPO standard at 125% (Billable HC: Total HC)
• Monitoring the Billing/ Invoicing/Revenue for all BPO projects under 20 offices across the globe, 35 projects worth $125 million
• Testing/ signing off UATs / Feedback after the implementation of customized SAP reports
• Achieved high-quality results by closely monitoring project progress against established milestones and KPIs.
• Led the successful execution of multiple complex projects simultaneously, ensuring quality outcomes for all stakeholders.
• Championed innovation within the PMO by staying informed about industry trends and incorporating cutting-edge strategies into daily operations.
• Implemented risk mitigation strategies to minimize potential issues and ensure smooth project progression.
• Utilized agile methodologies to improve adaptability and responsiveness in a rapidly changing environment.
• Reduced project costs through diligent budget management and cost-saving measures.
• Coordinated change management efforts throughout the organization, ensuring seamless integration of new processes or technologies into existing workflows without disruption.
• Reported regularly to managers on project budget, progress, and technical problems.

• 99% accuracy in cost allocation on respective cost centers
• WBS & Cost Center Creation - Based on project requirement, creating Work breakdown structures & Activity & Constrain on SAP
• Proficient use of Project Builder, Project Planning Board, Work based structure AOP report financial posting
• Archiving closed projects from data base
• Tested/ Signed off UATs / Feedback after the implementation of customized SAP reports