RINNI CHIBBER

Successfully managed a diverse portfolio of prestigious clients, including the Australian Stock Exchange, Commonwealth Bank of Australia, Infoxchange, Lion Group, Australian Sports Commission, Cardinia Shire Council, Geelong Chamber of Commerce, and government departments such as the Department of Health and Education.

Stakeholder Management:

- Cultivated and maintained strong collaborative relationships with clients, focusing on enhancing program delivery and generating new business opportunities. - Effectively communicated and collaborated with internal stakeholders to continuously enhance learning programs, including systems, content, and delivery processes, ensuring the provision of premium learning experiences.

Project Management:

- Oversaw financial records and performance of each client program, ensuring delivery within budget and identifying cost-saving opportunities for current and future implementations.

Financial Management:

- Successfully maintained and expanded relationships with high-profile clients, resulting in increased business opportunities. - Implemented cost-saving strategies that enhanced program efficiency, leading to improved financial performance.

Key Achievements:

- Implemented best practice program management solutions to scope, prepare, and deliver effective learning programs on time, within budget, and meeting client and DeakinCo. quality standards.
- Provided regular program reporting to clients and DeakinCo., critically reviewing and evaluating all aspects of planning and delivery for assigned client programs.
- Ensured comprehensive training for DeakinCo. staff and contractors, fostering continuous improvement in delivering exceptional learning program experiences.

Diligently applied the Quest franchise system in accordance with the Quest Way to manage and build the business, resulting in increased capital value and maximized business profits.

Business Planning and Financial Management:

- Identified business goals and objectives, conducting a comprehensive analysis of financial requirements, and prepared budgets aligned with the Quest business planning process.
- Led the development and implementation of an annual business plan, ensuring compliance with Quest standards and fostering sustainable growth.

Corporate Relationship Management:

- Established and nurtured robust and trusted relationships with corporate partners at local, national, and international levels.
- Collaborated closely with partners to align business strategies, ensuring mutual success and adherence to Quest standards.

Leadership and Employee Development:

- Led and coached key employees to meet performance metrics, fostering skill development and promoting career progression.
- Implemented strategies to enhance overall staff engagement, contributing to a positive and collaborative work environment.

Key Achievements:

- Successfully increased the capital value of the company by effectively implementing the Quest franchise system.
- Developed and executed business plans resulting in maximized profits and sustainable growth.
- Cultivated strong relationships with corporate partners, contributing to successful collaborations and business expansion.
- Spearheaded employee development initiatives, leading to improved performance metrics and career progression.

- Maintain a vigilant focus on guest experience and on-site activities to ensure the highest levels of satisfaction.

Quality Standards and Guest Engagement:

- Monitor and uphold quality standards and procedures, actively engaging with guests regularly to assess and enhance their experience.

- Conduct regular inspections, verifying supplies and systems, and identifying potential future risks to ensure adherence to corporate and site health and safety standards.

Operational Excellence:

- Ensure the highest levels of guest service, presentation, technical operation, and safety across all aspects of the hotel's operations.

- Adopt a positive, proactive, and passionate attitude towards customer service, consistently representing the business's values.

Scheduling and Team Management:

- Responsible for scheduling assigned core teams to ensure proper coverage and employee utilization, ensuring excellent customer care for guests.

- Foster a collaborative and efficient work environment, promoting teamwork and accountability among the staff.

Key Achievements:

- Successfully maintained and improved guest satisfaction levels through proactive monitoring of guest experiences and implementation of quality enhancement initiatives.

- Upheld and exceeded health and safety standards through regular inspections and risk assessments.

- Achieved optimal employee utilization and customer care by implementing effective scheduling strategies and fostering a positive work culture.

Enhanced trainees' communication abilities by providing specialized training in effective listening and dealing with diverse customer types through voice modulation.

Collaborative Training Planning:
- Worked closely with managers to identify training requirements and collaborated on planning impactful training sessions.
- Developed and implemented efficient training courses tailored to meet specific organizational needs.

Interactive Training Delivery:
- Conducted engaging training sessions for individuals, workshops, and other events, fostering a dynamic learning environment.
- Utilized innovative instructional techniques to ensure comprehension and application of soft skills among trainees.

Educational Material Development:
- Created comprehensive educational materials, including module summaries, to support effective training delivery and enhance learning outcomes.
- Ensured training materials were current and aligned with industry best practices.

New Hire Support and Guidance:
- Provided support and guidance to new hires, facilitating a smooth onboarding process and ensuring a quick integration into the team.

Key Achievements:
- Successfully improved trainees' communication abilities through targeted training programs, resulting in enhanced customer interactions.
- Collaborated with managers to identify and address training needs, contributing to a more skilled and proficient workforce.
- Developed and delivered training courses that received positive feedback for their effectiveness and impact on employee performance.

- Established and nurtured partnerships with diverse internal teams, including sales, finance, and operations, streamlining processes to enhance overall organizational efficiency.

Strategic Partner Management:
- Managed key partnerships with major brands such as UC News, Daily Hunt, Opera, News Republic, and others, contributing to the company's growth and market presence.

Content Curation and Quality Control:
- Curated content in both English and Hindi for the organization, ensuring alignment with brand guidelines and objectives.
- Conducted thorough quality checks on generated content, maintaining high standards and consistency.

Cross-functional Collaboration:
- Fostered collaboration among internal teams, facilitating seamless communication between sales, finance, and operations departments to optimize workflow processes.
- Ensured effective coordination with partners, addressing their needs and fostering mutually beneficial relationships.

Key Achievements:
- Successfully streamlined internal processes through strategic partnerships, resulting in improved organizational efficiency.
- Managed and enhanced partnerships with major brands, contributing to increased brand visibility and market share.
- Maintained content quality standards by implementing rigorous quality checks and curating engaging content in both English and Hindi.

- Spearheaded the improvement of individual and organizational performance, specifically focusing on Expedia's product.
- Conducted a thorough assessment to identify the training needs of new hires, ensuring a comprehensive understanding of the organizational requirements.
- Formulated and executed annual training programs tailored to address identified gaps and enhance overall proficiency.
- Assessed the organization's strengths and weaknesses, providing valuable insights for targeted training initiatives.
- Developed instructional materials to facilitate effective learning experiences, ensuring content alignment with organizational goals and industry standards.
- Orchestrated organized learning experiences, utilizing innovative training methodologies to engage participants and maximize knowledge retention.
- Evaluated the effectiveness of training programs through systematic feedback mechanisms, making data-driven adjustments for continuous improvement.

American Express Gift Card Process Oversight:
- Managed and oversaw the entire American Express gift card process within the organization, engaging with consumers from diverse global locations.

Customer Engagement and Query Resolution:
- Addressed comprehensive product and service queries from a global customer base, demonstrating a thorough understanding of offerings.
- Identified and met client needs, ensuring customer satisfaction by providing relevant solutions and options to address identified issues or problems.

Record-Keeping and Account Management:
- Maintained meticulous records of client interactions, managing customer accounts, and handling relevant paperwork with attention to detail.
- Ensured accurate and up-to-date documentation of client-related activities and transactions.
Global Customer Interaction:
- Engaged with consumers from around the world, adapting communication styles to cater to diverse cultural and linguistic backgrounds.
- Collaborated effectively with a multinational clientele to provide excellent service and support.

Client Happiness and Relationship Building:
- Prioritized customer happiness by consistently delivering exceptional service and promptly addressing concerns.
- Built and nurtured positive relationships with clients, fostering loyalty and trust.