Rinske Durocher
Oakleigh,VIC
Summary
Accomplished Revenue Analyst with a proven track record at multiple Accor properties, enhancing revenue through strategic pricing and competitive market analysis. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Analytical professional with strong background in financial modeling and risk management. Skilled in providing financial consultations and solutions for businesses of all sizes. Astute candidate develops new strategies and processes to optimize financial operations.
Overview
19
19
years of professional experience
Work History
Revenue Analyst
Novotel Melbourne Preston
Preston, VIC
11.2022 - Current
- Developed daily pick up and fortnightly REVMAX reports highlighting key revenue drivers, risks, and opportunities for growth.
- Enhanced revenue generation by analysing market data and identifying trends for pricing optimization
- Increased revenue by identifying and analysing trends, adjusting pricing, monitoring performance, and implementing effective pricing strategies including the setting up of advanced purchase rates.
- Assessed the effectiveness of promotional campaigns by measuring their impact on rooms revenue and average rates.
- Streamlined processes for airline rooms to ensure that the minimum possible number of rooms are held over each night leading to an increase in available rooms per night and maximising revenue potential.
- Supported RFP negotiations by providing analyses of customer usage patterns.
- Configured and set up iDeas revenue management system with Opera Legacy and continue to ensure that the continuous pricing is accurate and the system understands the demands and wash of the hotel.
- Completed mid-month and monthly forecasts, analysing the potentials and risks for the coming months.
- Monitored inventory levels across multiple booking channels, preventing or allowing overbooking to ensure maximizing room revenue opportunities.
Reservations Manager
Hotel Lindrum
Melbourne
01.2020 - 11.2022
- Effectively managed all reservations bookings, phone calls and emails ensuring brand standards were met and exceeded.
- Developed policies and procedures for the reservations department, ensuring consistency and adherence to brand standards.
- Handled special requests from guests with utmost professionalism, personalizing their stay experience whenever possible.
- Coordinated group bookings, ensuring a seamless process from inquiry to checkout. This included the long stay of the Australian Defence Force during the pandemic and Melbourne lockdown.
- Large scale relocation of guests to alternative properties during hotel buy outs. Maintaining a professional manner to ensure that guests expectations and requirements were met when relocating them.
- Assisted in the final closure of the Hotel Lindrum, including relocating all remaining bookings, refund of payment for all covid credits, liaising with 3rd party sellers to ensure all clients were contacted and advised of the closure.
- Effectively resolved guest issues related to reservations, resulting in satisfied customers and positive reviews.
Casual Revenue Analyst
Lindrum, The Como & Quay West Suites
Melbourne
04.2021 - 04.2022
- Developed Daily BOBs for 3 properties
- Adjusted the price points and sales strategies per the direction of the revenue manager.
- Assisted in the development and adjustment of rate plans to ensure the maximum revenue for 3 properties
- Completed breach letters and documentation for travel agents in breach of Accor’s rate parity policy using Fornova
- Ensured updated content was correct on all 3rd party websites
- Provided group quotes after assessing the potential revenue and displacement associated with accepting the group
Group Reservations Coordinator & FIT Reservations
Sofitel Melbourne On Collins
Melbourne, VIC
05.2005 - 12.2019
- Managed high-volume group reservation requests for multiple events, ensuring seamless execution from the point of contract, cultivating, and maintaining strong and positive relationships with the organisers throughout all movements.
- Maintained strong relationships with clients providing regular updates reservation statuses and changes, resulting in repeat business and increased bookings.
- Acted as a liaison between reservations and other hotel departments, ensuring seamless communication and efficient problem resolution for all group bookings.
- Trained new team members on best practices in group reservations enhancing overall team performance.
- Reduced group cancellations and no-shows by developing a reminder system for clients as cut off dates approached.
- Streamlined airline reservation entries by implementing an efficient booking system that saved time daily.
- Managed billing inquiries efficiently to maintain client trust and prevent discrepancies in the invoicing process.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Managed all booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Education
Revenue Futures -
Academy Accor
09.2022
Bachelor of Science - Human Movement
Deakin University
Melbourne, VIC12.2000
Skills
- Advanced Opera Legacy and RESAWEB
- Strong Understanding of Accor Systems
- Intermediate Excel, Hotel Distribution, Data Web, iDeas, STR and OTA insight
- Basic Knowledge of EZRMS
Community Involement
Booking Officer for APEA Ski Club (January 2021 - Present)
Photographer for Torquay Lifesaving Club Nippers Program (2020 - Present)
Assisted in Running Community Play group (2014 - 2018)
Timeline
Revenue Analyst
Novotel Melbourne Preston
11.2022 - Current
Casual Revenue Analyst
Lindrum, The Como & Quay West Suites
04.2021 - 04.2022
Reservations Manager
Hotel Lindrum
01.2020 - 11.2022
Group Reservations Coordinator & FIT Reservations
Sofitel Melbourne On Collins
05.2005 - 12.2019
Revenue Futures -
Academy Accor
Bachelor of Science - Human Movement
Deakin University