Rintan Nuraini
North Avoca ,NSW
Summary
Highly effective at anticipating and accommodating customer needs. Friendly, punctual, and enthusiastic team player. Hardworking and passionate job seeker with strong organizational skills ready to help the team achieve companay goals.
Overview
6
6
years of professional experience
Work History
Server
Coffee Cartel
09.2022 - 11.2022
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Senior Call Center Representative
LIT Group
08.2019 - 08.2022
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Promptly responded to inquiries and requests from prospective customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Assisted in developing standard operating procedures for the call center, improving consistency across all interactions with customers.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Daily Worker
Intercontinental Hotel
11.2018 - 02.2019
- Managed workload effectively by multitasking and prioritizing responsibilities according to urgency or importance.
- Demonstrated punctuality and reliability by consistently arriving on-time and prepared for daily tasks.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
Banquet Attendant
InterContinental Sanctuary Cove Resort
07.2016 - 12.2016
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Provided support to other team members, fostering a cooperative work environment.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Provided attentive service and proactively assessed guest needs.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Cleaned and maintained dining area and condiment stations.
Education
No Degree -
Blue Mountains International Hotel School
Leura, NSWAdvanced Diploma - Information Technology
TAFE NSW
Ultimo, NSW07.2025
High School Diploma -
Mentari International School Bintaro
Bintaro, Indonesia05.2015
Skills
- Team Player
- Exceptional customer service
- Warm and Friendly
- Service prioritization
- Customer communications
- Understanding Customer Needs
- Computer Skills
- Resolving issues
Languages
Indonesian
Native or Bilingual
English
Full Professional
Timeline
Server
Coffee Cartel
09.2022 - 11.2022
Senior Call Center Representative
LIT Group
08.2019 - 08.2022
Daily Worker
Intercontinental Hotel
11.2018 - 02.2019
Banquet Attendant
InterContinental Sanctuary Cove Resort
07.2016 - 12.2016
No Degree -
Blue Mountains International Hotel School
Advanced Diploma - Information Technology
TAFE NSW
High School Diploma -
Mentari International School Bintaro
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