Rinu Mathews
Leeton
Summary
At Southern Cross Care, I spearheaded facility management, enhancing operational efficiency and safety standards, leading a team of over 50. My strategic planning and cost-reduction initiatives significantly improved service delivery and patient care outcomes. Skilled in team leadership and building maintenance, I excel in creating high-performing teams and optimizing resources for maximum impact.
Overview
2
2
years of professional experience
Work History
Aged Care Facility Manager
Southern Cross Care
04.2023 - Current
- Supervised staff of > 50 in day-to-day activities.
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Enhanced safety standards by conducting regular facility inspections and addressing potential hazards promptly.
- Oversaw finances and made recommendations to reach or exceed budget in unforeseen circumstances.
- Conducted regular audits to maintain compliance with industry regulations and company policies, mitigating potential risks.
- Developed strategic plans for facility improvements, considering both short-term needs and long-term objectives.
- Led facility management staff and consultants in producing business plan that focused on facility operations.
- Facilitated training programs for staff on new safety protocols, resulting in decrease in workplace accidents.
- Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
- Provided crisis intervention services when necessary by assessing risk levels promptly addressing safety concerns collaboratively with the treatment team.
- Communicated with healthcare providers to facilitate continuity of care.
- Maintained detailed records in compliance with agency standards and regulations.
- Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
- Participated in interdisciplinary case conferences fostering teamwork collaboration sharing best practice insights to optimize patient care outcomes.
- Maintained strict adherence to professional ethics and confidentiality guidelines, safeguarding sensitive information and promoting trust.
- Maintained up-to-date knowledge of community resources by networking with local organizations and attending professional development opportunities.
- Utilized electronic health records systems proficiently for efficient documentation of clinical information according to regulatory standards.
- Improved patient access to community resources, supporting holistic approaches to health and wellbeing.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Improved marketing to attract new customers and promote business.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Deputy Facility Manager
Southern Cross Care
04.2023 - 06.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
- Assessed clients and developed plans to meet needs.
- Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
- Managed complex caseloads, ensuring timely assessment, intervention, and documentation for optimal care outcomes.
- Facilitated family meetings to address concerns, establish goals of care, and provide psychosocial support.
- Communicated with healthcare providers to facilitate continuity of care.
- Maintained detailed records in compliance with agency standards and regulations.
- Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Maintained network of community resources to provide most comprehensive support services possible to clients.
- Enhanced patient care by developing and implementing individualized care plans.
- Implemented evidence-based interventions for diverse populations, supporting culturally competent care delivery practices.
- Developed and maintained comprehensive patient records, improving accuracy in care delivery.
- Communicated with patients, ensuring that medical information was kept private.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Education
Bachelor of Nursing - Nursing
Charles Darwin University
Darwin, NT01-2020
Skills
- Team Leadership
- Planning and scheduling
- Strategic planning
- Performance assessments
- Operations oversight
- Performance evaluation
- Asset management
- Budget planning and development
- Operational efficiency and safety
- Employee supervision and task delegation
- Multitasking Abilities
- Excellent communication
- Problem-solving
- Decision-making
- Active listening
- Relationship building
- Written communication
- Analytical thinking
- Time management
- Organizational skills
- Teamwork and collaboration
- Reliability
- Adaptability and flexibility
- Risk assessment
- Quality control
- Staff supervision
- Regulatory compliance
Languages
English
Full Professional
Malayalam
Native or Bilingual
Tamil
Professional Working
Hindi
Limited Working
Interests
- Outdoor Recreation
- Documenting and sharing travel experiences
- Cooking
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Road Trips
Timeline
Aged Care Facility Manager
Southern Cross Care
04.2023 - Current
Deputy Facility Manager
Southern Cross Care
04.2023 - 06.2023
Bachelor of Nursing - Nursing
Charles Darwin University
Similar Profiles
PUJA THAPAPUJA THAPA
AIN at Hammond Care & Southern Cross CareAIN at Hammond Care & Southern Cross Care
HAZEL A. PERFECTOHAZEL A. PERFECTO
Aged Care Nurse at Southern Cross Care QueenslandAged Care Nurse at Southern Cross Care Queensland
Mwangaza NturubikaMwangaza Nturubika
Housekeeper at Southern Cross CareHousekeeper at Southern Cross Care