Rio You
Burwood,Australia
Summary
Accomplished professional with a background in bilingual customer service and conflict resolution at hospitality industry. Successfully generated over $50,000 in sales during a Sales & Account Manager internship, showcasing effective sales strategies. Proficient in multichannel communication and teamwork, delivering superior client experiences.
Overview
1
1
year of professional experience
Work History
Sales & Account Manager (Paid Intern)
BCR (Bacera Co.Pty Ltd)
Sydney, Australia
11.2022 - 02.2023
- Promoted and sold investment products including stocks, achieving over $50,000 in client sales in one month
- Built trust with clients by clearly explaining product features and providing prompt, responsive service
- Maintained meticulous sales records and communicated with clients over phone and email
- Worked closely with senior advisors to tailor financial solutions to client needs
Sales and Marketing (Intern)
Rallyville Markets
Sydney, Australia
06.2022 - 10.2022
- Supported both B2C and B2B sales activities, including client outreach and lead qualification
- Assisted in the development of marketing materials, digital campaigns, and client presentations
- Conducted market research to support new product positioning and competitor analysis
- Collaborated with the sales team to help achieve monthly sales targets and maintain client databases
- Strengthened communication and persuasion skills through direct client interactions in English and Mandarin
Waiter (Part-Time)
Pizza Hut
Sydney, Australia
01.2022 - 05.2022
- Provided efficient service at both front counter and dining area
- Assisted customers with product selections and made personalised recommendations
- Helped maintain a clean and welcoming environment to ensure positive dining experiences
Education
Master of Commerce - Marketing
University of New South Wales
Sydney05.2025
Bachelor of Arts - Digital Cultures
University of Sydney
Sydney11.2023
Skills
- Bilingual customer service (English & Mandarin)
- Multichannel communication (phone, email, chat)
- Conflict resolution and problem solving
- Team collaboration and support
- Time management and flexibility
- Attention to detail
- Quick learner with high standards
References
Available upon request
Right To Work
Full Working rights (Permanent Visa)
Timeline
Sales & Account Manager (Paid Intern)
BCR (Bacera Co.Pty Ltd)
11.2022 - 02.2023
Sales and Marketing (Intern)
Rallyville Markets
06.2022 - 10.2022
Waiter (Part-Time)
Pizza Hut
01.2022 - 05.2022
Master of Commerce - Marketing
University of New South Wales
Bachelor of Arts - Digital Cultures
University of Sydney
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