Ripal Trivedi

KEY RESPOSIBILITY

• Assist taxpayers and businesses, answering queries about taxation, superannuation, and related services.
• Investigate and resolve issues raised by clients, ensuring a high level of service and satisfaction.
• Offer clients guidance and support on using ATO online services and tools effectively.
• Prepare reports on service delivery performance, identifying areas for improvement.
• Work collaboratively with other team members and departments to enhance service delivery and address complex issues.
• TFN inquiries and updating personal information
• Can navigate and utilize government programs systems and websites
• CISC(Compromised TFN) related enquires
• Resolving SIC form Error 91769,91770,91891

Ideal Candidate Profile:

• A client was frustrated after submitted two applications for a tax file number was denied without any explanation, leaving her confused about the process.
• My task was to clarify the situation for the client, identify the reasons for the application denials, and guide her on how to successfully meet the requirements.
• I spent 30 minutes with the client reviewing the applications and the supporting documents submitted. determined that the supporting documents did not meet the ATO’s criteria's researched the requirements and directed the client to ato.gov.au, where she could print the necessary verification requirements. I explained the steps she needed to take to rectify the situation, which alleviated her concerns.
• The client left feeling empowered with a clear understanding of what was required, and her perception of the ATO improved significantly. Additionally, my effective communication and problem-solving skills allowed me to resolve the situation successfully. I also ensured my notes were thorough, enabling the next operative to understand my actions clearly.

• My ability to multi-task and thrive in a fast-paced processing and telephony environment at the ATO allows me to handle various responsibilities, such as responding to TFN inquiries, processing applications, sending correspondence and managing administrative
  duties. This role requires effective prioritization and the ability to adapt to established timelines.

• I use strong written and verbal communication skills to help clients understand complex tax matters, clearly explaining regulations and services. By employing active listening during phone interactions, I tailored my responses to their specific concerns. My written
  communication focuses on clarity notes and conciseness, providing step-by-step guidance that helps clients navigate their tax obligations
  and builds their confidence in managing their affairs with the ATO

• I efficiently use the ATO's online services to manage client records and update information in real-time. I am proficient in navigating complex databases and utilizing software tools to track client inquiries and ensure timely follow-up. Additionally, I assist clients in using digital platforms, guiding them through online processes such as registering for a tax file number or filing tax returns income tax statement how they can see income statement through ATO online go to tax and click on income tax statement to My gov. I also ensure that clients have a best experience while maintaining accuracy in all recorded information.