Ripudaman (DOM) Singh Toor
3 Thornhill Park ,Vic
Summary
Caring Disability Support Worker skilled at working with individuals living with [Type] issues. Versed in daily living support, meal preparation and mobility assistance. Offers excellent interpersonal and communication skills developed through field experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Disability Support Worker
ONCALL Group
02.2024 - Current
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Provided high level of physical support by lifting, adjusting, and moving clients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Provided emotional support to clients during challenging times, fostering resilience and coping skills.
- Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
Customer Service Officer
SECUREcorp
01.2017 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Completed data entry to record call notes, suggestions and questions.
- Assisted call-in customers with questions and orders.
- Streamlined communication between customers and internal departments for timely issue resolution.
Security Officer
MSS Security
02.2014 - 12.2016
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Regulated vehicle and pedestrian traffic onto building grounds.
Education
Certificate IV - Certificate IV in Disability
International Institute of Education And Training
Melbourne, VIC02.2024
Advanced Diploma - Business Management
Gen Institute
Melbourne, VIC02.2018
Cert IV - Crowd Controller, Security Officer & Unarmed Guard
Technical Advance Training
Footscray, VIC11.2016
High School Diploma -
Holmesglen Institute
Southbank, VIC02.2016
Skills
- Daily living assistance
- Housekeeping and meal preparation
- Independent Living Support
- Relationship Building
- Disability Awareness
- Documentation skills
- Documentation And Reporting
- Client Confidentiality
- Incident Reports
- Report Writing
- Incident Reporting
- Security Guard License
- General security
- CCTV Surveillance
- Detail Oriented
- CCTV Monitoring
- Physical Fitness
- Surveillance
- Emergency Response
- Access Control
Certification
- Disability support worker
- CPR and First-Aid license
- Security license
- Working with children check
- MC drivers license
Languages
English
Native or Bilingual
Hindi
Full Professional
Punjabi
Full Professional
Timeline
Disability Support Worker
ONCALL Group
02.2024 - Current
Customer Service Officer
SECUREcorp
01.2017 - Current
Security Officer
MSS Security
02.2014 - 12.2016
Certificate IV - Certificate IV in Disability
International Institute of Education And Training
Advanced Diploma - Business Management
Gen Institute
Cert IV - Crowd Controller, Security Officer & Unarmed Guard
Technical Advance Training
High School Diploma -
Holmesglen Institute
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