Risa Masuda
Tweed Heads ,NSW
Summary
Dedicated Waitress with 7 years of experience skilled in memorizing menus and promoting customer loyalty. Resourceful individual providing customers with pleasant dining experience and quality food service. Proficient in itemizing orders and preparing accurate checks, assisting guests in menu selections and resolving common customer issues. Commended for excellent multitasking abilities and happy, patient demeanor.
Overview
6
6
years of professional experience
Work History
Waitress Supervisor
O-sushi Coolangatta
Coolangatta , Qld
01.2011 - 12.2015
- Served over 80tables at once while supervising staff of 20servers.
- Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
- Calculated charges, issued table checks and collected payments from customers.
- Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Waitress
Sushi on James
Burleigh Heads, Qld
08.2010 - 02.2011
- Assisted kitchen staff with food counts by determining number of items required for complete service.
- Minimized customer wait times by efficiently taking and filling large volume of orders each day.
- Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Waitress
TUNAMI JAPANESE RESTAURANT
Coolangatta , Qld
11.2009 - 03.2010
- Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
- Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Education
High School Diploma -
Yashio High School
Japan, 04.2004
Some College (No Degree) - English Certificate
English Academy
Burleigh Heads, QldSkills
- Service prioritization
- Menu knowledge
- Buffet setup and takedown
- Safe food handling
- Liquor, wine and food service
- Check payment processing
- Dining customer service
Timeline
Waitress Supervisor
O-sushi Coolangatta
01.2011 - 12.2015
Waitress
Sushi on James
08.2010 - 02.2011
Waitress
TUNAMI JAPANESE RESTAURANT
11.2009 - 03.2010
High School Diploma -
Yashio High School
Some College (No Degree) - English Certificate
English Academy
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