Christian Gaffey

• All facets of running a successful owner-operated business.
• Developed the IP which underpinned the business.
• Developed all marketing and sales tools.
• Adhered to various Safety Management Protocol standards both legislated and unique
• Determined corrective actions for maintenance when equipment failed or required repairs.
• Developed new compounds and formulas based on strict customer requirements.
• Evaluated safety processes and procedures to check safety of working conditions.
• Evaluated production activities and provided suggestions for quality improvements and cost control.
• Created bespoke chemical solutions normally mechanically restored.
• Established proper processes to meet production capacity demands.
• Authored bid packages for projects ranging from minor tasks to large capital layouts, incorporating customer goals and budgets.
• Visited customer sites to supervise new product trials and troubleshoot when issues arose.
• Managed operators in chemical processing plant, maintaining overall product quality.
• Maintained all technology documentation, providing updates and addendums when required.
• Prepared standard operating procedures (SOPs) documents for incoming personnel.
• Coordinated workloads to fit with tight deadlines and employee schedules.
• Collaborated with finance department to produce return on investment (ROI) and cost of failure estimates for potential projects.
• The largest challenge for the business was translating the abilities of chemical solutions to decision makers that were used to mechanical restoration.

• Reporting to the Board of Directors
• Successfully changed the culture of the company. When I began it was oppressive and had a bad employer reputation.
• Developed and implemented strategies to increase sales and profitability.
• Leveraged any and all opportunities for economic and process efficiencies.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Managed budget implementations, employee evaluations, and contract details.
• Formulated policies and procedures to streamline operations.
• Analyzed market trends and competitor activities to create competitive advantages.
• Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
• Wine information training for staff
• Oversaw all wine production (methodology through to style etc) based on domestic and export needs
• Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
• Recruitment and training of team members for winery and restaurant.
• Trained and guided team members to maintain high productivity and performance metrics.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Of course much more but my goal was to transform a family owned and operated company into a more professional corporate style entity whilst maintaining the traditions of the business for both product and marketing.

• An extremely complex role reporting to the Board of Directors
• Starting as a Senior wine buyer to head of procurement then GM Operations / Winemaking.
• Portfolio consisted of;

Procurement, Logistics and fulfillment, Human Resources, IT, Complex marketing and sales support, Import / Export.

• Fostered a positive culture to become a preferred employer.
• Increased profit by streamlining operations.
• Created an environment of respect and support even when KPI's sometimes clashed. This was a very complex and somewhat unique issue which needs talking through.
• Developed and maintained relationships with external vendors and suppliers worldwide.
• Designed modern employee recognition program which boosted productivity and improved morale.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning (1.5 Yrs).
• Development of strategic direction and creation of all supporting areas for alignment.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones, and tailor products to individual markets.
• Improved productivity while reducing staffing and operational costs. Leveraged all opportunities for increased efficiencies.
• Enhanced and redefined organizational structure to maintain competitive edge across territories.
• Liaised with all key areas of the business around the country. Product very much drove all areas of the business.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Developed systems and procedures to improve operational quality and team efficiency.
• K.P.I. development, rollout and support for success.
• Legislative adherence for all areas
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Trained, coached and mentored staff to support smooth adoption of unique marketing program.
• Responsible for tasting panel and all wine selection worldwide.
• Developed unique procurement strategy increasing margin from 25% to 55%.
• Approx 20 Direct reports and 200+ staff
• Concurrently I was running Jackson's Hill Winery and vineyard with all of it's needs to be a stand-alone commercial entity. This included all hands-on winemaking from Vineyard management through harvest, production, marketing, sales and all it's intricacies.
• Analyzed and reported on key performance metrics to senior management.
• Set, enforced, and optimized internal policies to maintain responsiveness to demands.
• Devised processes to boost long-term business success and increase profit levels.

• Reporting to business owner.
• All facets of the Winemaking process.
• Vineyard management.
• Fruit selection and procurement.
• Developed marketing strategy and collateral.
• Staff recruitment and scheduling.
• Staff training.
• Chairing wine tasting sales events.
• Laboratory building and processing.
• All wine style development.
• Customer liaising domestically and internationally and developing bespoke wine styles for their markets.
• Development and adherence to operational budgets.
• Increased efficiencies where available.
• Completed frequent inspections to identify and resolve problems affecting performance.
• Kept operations in compliance with company, safety and legislative requirements.
• Communicated processing instructions to other workers.
• Being a smaller family business I had to fit into whatever was needed at any given time and was on-call 24/7 seven days per week.
• Passionate about learning and committed to continual improvement.
• Proved successful working within tight deadlines and a fast-paced environment.
• Excellent communication skills, both verbal and written.

• Performed root cause analysis to identify and resolve quality issues and defects.
• Created and maintained quality management systems to align with industry standards.
• Developed and implemented comprehensive quality assurance plans to monitor product quality and adherence to regulatory standards.
• Collaborated with cross-functional teams to develop and implement process and system improvements.
• Developed and drove NATA laboratory accreditation for the company
• Achieved ISO Quality Assurance accreditation
• Performed laboratory analysis
• Monitored staff organisation and suggested improvements to daily functionality.
• Investigated customer complaints and performed corrective actions to resolve quality issues.
• Assessed product quality by monitoring quality assurance metrics, reports and dashboards.
• Recorded, analysed, and distributed statistical information.
• Inspected products and worker progress throughout production.
• Reported production malfunctions to managers and production supervisors.
• Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
• Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.

• Installed irrigation systems for all types of customers, both residential and commercial.
• Inspected sprinkler heads across grounds and identified maintenance needs.
• Maintained irrigation systems, recirculators and water features in excellent condition through continuous upkeep.
• Prioritized and corrected irrigation breaks to quickly restore service.
• Demonstrated irrigation system features to customers and thoroughly explained functionalities and uses.
• Adjusted sprinkler head direction and angle based on identified wet and dry areas.
• Adjusted machinery and notified supervisors of malfunctions.
• Very much a roustabout for the company