Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
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Rishabh Krishna Kumar

Rishabh Krishna Kumar

Malvern East,Australia

Summary

A dedicated and ambitious 26-year-old student completing a Master of Business from Monash University, with a Master of Science in Applied Economics from University College Dublin. Experienced in marketing within the financial technology sector, I bring a strong analytical background and innovative mindset. Eager to leverage my diverse skills and education to drive business growth and innovation.

Overview

7
7
years of professional experience

Work History

Guest Services Officer

GRAND HYATT HOTEL
MELBOURNE, VIC
08.2022 - Current
  • Coordinated all internal calls of the hotel, ensuring timely placement of orders in departments like In-Room Dining, Housekeeping, Bell Desk and other departments to meet guest requirements efficiently.
  • Managed external calls regarding lost items, reservation queries, receipts, and restaurant bookings.
  • Handled miscellaneous tasks such as processing gift vouchers, organizing amenities, and fulfilling special guest requests.
  • Demonstrated proficiency in utilizing hospitality CRM tools.

Marketing Associate

FREO
Bengaluru, India
04.2021 - 06.2022
  • Responsible for all outbound SMS campaigns for new user acquisition, which required coordination between multiple teams, data analysis and creative marketing.
  • In charge of retargeting and revenue campaigns with the assistance of data and revenue departments.
  • Sent out a diverse nature of campaigns such as emails, push notifications, and SMS' by maintaining multiple calendars.
  • Well versed in Microsoft Excel, customer management tools, as well as other communication interfaces
  • Heavily involved in maintaining good vendor relationships with POCs of all firms
  • Scheduled and maintained other miscellaneous campaigns to improve app ratings, increase number of transactions and reduce funnel drop-offs for our new app (Freo Pay & Freo Save).

Data Analyst (Internship)

ZAFIN LABS
Bengaluru, India
04.2018 - 05.2018
  • Researched factors and their price elasticities which affect dynamic industries.
  • Studied different pricing strategies followed by firms.
  • Created a price elasticity model with a team-mate to investigate different factors which affect the loan amounts sanctioned by banks using econometric concepts and tools.

Market Researcher (Internship)

BEANBAG STUDIOS
Bengaluru, India
05.2017 - 06.2017
  • Researched social media trends and its implications on an organization's demand for paid social media platforms
  • Scope included European countries such as Germany, Switzerland and South Asian countries like India.

Education

Master of Business - Contemporary Management

Monash University
Melbourne, VIC
05.2024

Master of Science - Applied Economics

University College Dublin
Dublin, Ireland
08.2020

Bachelor of Arts - Economics (Honours)

Christ University
Bangalore, India
04.2019

Skills

  • Data Analysis
  • Customer Relationship Management (CRM)
  • Strategy implementation
  • Campaign Development

Websites

Languages

English
Native/ Bilingual
Hindi
Professional

Timeline

Guest Services Officer

GRAND HYATT HOTEL
08.2022 - Current

Marketing Associate

FREO
04.2021 - 06.2022

Data Analyst (Internship)

ZAFIN LABS
04.2018 - 05.2018

Market Researcher (Internship)

BEANBAG STUDIOS
05.2017 - 06.2017

Master of Business - Contemporary Management

Monash University

Master of Science - Applied Economics

University College Dublin

Bachelor of Arts - Economics (Honours)

Christ University

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Rishabh Krishna Kumar