Rishabh Patel
ICT Support Engineer
Perth,WA
Summary
Highly skilled Help Desk Technician experienced with troubleshooting and resolving technical issues. Strong background in providing efficient and effective solutions to clients. Dedicated team player delivers great customer service.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work History
ICT Support Engineer
Axiom Technology
Brisbane, QLD
01.2022 - 05.2023
- Paid attention to detail while completing assignments.
- Ticket and case-load management.
- User access and credentials management.
- Worked well in team setting, providing support and guidance.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Monitoring and maintaining computer systems and networks.
- Installing and configuring computer hardware, printers, scanners, radios, mobile devices, and office / system software.
- Responding in timely manner to service issues and requests.
- Repairing and replacing equipment as necessary.
- Coordinate, logging and resolution of requests and issues with vendors and third-party support.MS365 tenant management, Exchange Online, MS Teams, Azure AD Sharepoint/OneDrive, Comprehensive software troubleshooting.
- VOIP and PBX systems.
- MSP level PSA and RMM solutions.
- Organized and detail-oriented with strong work ethic
Help Desk Support Technician
Icon Group
Brisbane, QLD
06.2020 - 12.2021
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Providing first contact and support for incoming requests via telephone, web portal, email, and chat to ensure courteous, timely, and effective resolution of end-user issues
- Escalating incidents with accurate documentation to level 2 and 3 support
- Using remote tools and diagnostic utilities to aid in troubleshooting
- Installing antivirus software and ensure virus definitions are up to date
- Deploying pre-packaged software using distribution tools and processes as requested by end users
Desktop Support Engineer Intern
Rex Technologies
Brisbane, QLD
07.2021 - 12.2021
- Consulting with IT managers and other departments as required.
- Providing IT assistance to staff and customers.
- Training end-users on hardware functionality and software programs.
- solving technical issues that arise between the systems and develop applications using middleware software to enhance business efficiency and insights under supervision of mentor
- Resolving logged errors in a timely manner.
- Monitoring hardware, software, and system performance metrics.
- Updating computer software. as well as upgrading hardware and systems.
- Maintaining databases and ensuring system security.
- Documenting processes and performing diagnostic tests.
- Keeping track of technological advancements and trends in IT support.
Education
Master of Business Information Systems -
Torrens University Australia
Brisbane, QLD 09.2019 - 08.2022
Bachelor of Commerce - Accounting And Financial Management
The Maharaja Sayajirao University of Baroda
Vadodara, INDIA 06.2016 - 07.2018
Skills
Testing
Technical Documentation
Supporting Documentation
Information Technology
Communication
Maintenance
Business Systems
Timeline
ICT Support Engineer
Axiom Technology
01.2022 - 05.2023
Desktop Support Engineer Intern
Rex Technologies
07.2021 - 12.2021
Help Desk Support Technician
Icon Group
06.2020 - 12.2021
Master of Business Information Systems -
Torrens University Australia
09.2019 - 08.2022
Bachelor of Commerce - Accounting And Financial Management
The Maharaja Sayajirao University of Baroda
06.2016 - 07.2018