Rishabh Sharma
Melbourne,VIC
Summary
Capable IT support experienced in helping users correct problems with computer systems, mobile devices, and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Security Supervisor
National Security Management
Brisbane, QLD
02.2022 - 11.2023
- Conducted regular patrols of the premises to identify potential threats or safety hazards.
- Floated between security locations to check in with officers, assess security and make proactive adjustments based on changing conditions.
- Analyzed employee behaviors and identified any suspicious activities or potential breaches in security protocols.
- Collaborated closely with law enforcement agencies to provide assistance during investigations or emergencies.
- Supervised property entrances and exits and monitored employee safety.
Restaurant Manager
Yuzu n co
Brisbane, QLD
11.2021 - 08.2023
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Explained goals and expectations required of trainees.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Assisted with kitchen preparation during peak times as needed.
- Collaborated with local businesses to create mutually beneficial partnerships.
- Coached staff on strategies to enhance performance and improve customer relations.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
Warehouse Worker
Haldirams
Brisbane, QLD
08.2019 - 03.2020
- Carried necessary tools and supplies to transportation vehicles and returned to proper storage areas after use.
- Examined packages and goods for damage and notified vendors of replacement needs.
- Tagged and wrote identifying information on containers, boxes and cargo.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
IT Support Engineer
JIO Telecommunications
Mohali, Punjab
06.2018 - 06.2019
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Developed and maintained user accounts, permissions, and access rights.
- Conducted workflow analysis, space design or cost comparison analysis.
- Implemented security measures to protect organizational data from unauthorized access.
- Handled customer service issues by providing guidance or escalating for advanced support.
- Evaluated software or hardware to recommend improvements or upgrades.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Resolved escalated customer service requests as needed in order to ensure successful resolution of customer complaints.
- Performed troubleshooting to diagnose and resolve complex technical problems.
Education
High School Diploma -
Spencer College
Brisbane, QLD03-2023
Bachelor of Science - Computational Science
Punjab Technical University
Amritsar06-2018
Master of Science - Information Technology
Torrens University
Brisbane, QLDSkills
- Daily Status Reports
- Investigative Procedures
- Network Security
- Technical Support
- Data Recovery
- Application Installations
- Issue Troubleshooting
Languages
English
Professional
Accomplishments
Project Details
Project Title 1: Ielts learning
Testing method: Manual testing
Application environment: window 8.
Role: manual tester
Project Description:
Ielts learning is educational domain which gives the information on the ielts exam (international English language testing system. The use specifies the data, videos lectures, online contents from this site.The site shows the advertisement for ielts exam prepration,coaching, timing, classes..
References
Abhay Sharma
Department of Employment And Workplace Relations
s.abhay24@gmail.com
0435388661
Timeline
Security Supervisor
National Security Management
02.2022 - 11.2023
Restaurant Manager
Yuzu n co
11.2021 - 08.2023
Warehouse Worker
Haldirams
08.2019 - 03.2020
IT Support Engineer
JIO Telecommunications
06.2018 - 06.2019
High School Diploma -
Spencer College
Bachelor of Science - Computational Science
Punjab Technical University
Master of Science - Information Technology
Torrens University
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