Rishabh Sharma
Gold Coast,QLD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced Premium Services Operations Manager with more than 4 years of experience in hospitality. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
3
3
years of professional experience
Work History
Acting Premium Services Operations Manager
The Star Gold Coast
06.2021 - Current
- Worked flexible hours; night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Resolved problems, improved operations and provided exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Attended to customer needs, responding to questions, complaints and escalations.
- Assisted with guest check-in and check-out procedures, confirming that guests reach correct room.
- Oversaw lobby operations and concierge services.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
Front Office Trainee
Novotel Brisbane
02.2021 - 06.2021
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Received packages and mail at front desk and dispersed to correct employees.
- Pleasantly answered calls for multi-line switchboard for large office and directed callers to appropriate employees.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
Education
Masters - Hospitality Administration And Management
Griffith University
Gold Coast, QLD12.2021
Bachelors Of Science - Hotel And Motel Management
Institute of Hotel Management Catering & Nutrition
India07.2019
Skills
- Professional Phone Etiquette
- Staff Training
- Office Management Software
- Efficient Service
- Operational Requirements
- Problem Resolution
- Patron Satisfaction
- International Reservations
Reference
Tej Maniar
Crowne Plaza
Food and Beverage Duty Manager
Tej.maniar@ihg.com / 0452523965
Timeline
Acting Premium Services Operations Manager
The Star Gold Coast
06.2021 - Current
Front Office Trainee
Novotel Brisbane
02.2021 - 06.2021
Masters - Hospitality Administration And Management
Griffith University
Bachelors Of Science - Hotel And Motel Management
Institute of Hotel Management Catering & Nutrition
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