Rishabh Vats
Harrington Park,NSW
Summary
Dedicated customer service specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
Work History
Customer Service Specialist
The Orchid Patio
Sydney, NSW
08.2019 - Current
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Investigated escalated customer complaints utilizing problem-solving skills to identify root causes of issues.
- Followed up with customers after transactions to ensure satisfaction levels were met.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Answered incoming customer inquiries regarding product and service information.
Website and Graphic Designer
A2Z MASTERS
Sydney, NSW
01.2018 - 12.2022
- Developed graphics, logos and layouts for product illustrations, company logos, and websites.
- Designed print materials such as brochures, flyers and posters for marketing campaigns.
- Assisted in selecting colors, images, text style and layout for each project.
- Submitted design ideas to plan projects with customers and managers.
- Managed multiple projects simultaneously while meeting tight deadlines.
- Collaborated with clients and stakeholders to ensure satisfaction of design deliverables.
Education
Bachelor of Laws/Bacherlor of Medical Science -
University of Technology Sydney
Sydney, NSW01-2026
Higher School Certificate -
Campbelltown Performing Arts High School
Campbelltown, NSW12-2021
Skills
- Complaint Handling
- Customer Order Management
- Customer Relationship Management
- Good Communication Skills
- Project Management
- Legal Research
- Criminal Law
- Document Review
- Case Management
- Active Listening
- Microsoft Office
Languages
English
Native/ Bilingual
Hindi
Full Professional
Timeline
Customer Service Specialist
The Orchid Patio
08.2019 - Current
Website and Graphic Designer
A2Z MASTERS
01.2018 - 12.2022
Bachelor of Laws/Bacherlor of Medical Science -
University of Technology Sydney
Higher School Certificate -
Campbelltown Performing Arts High School
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