Rishal JUGUN
Melbourne,VIC
Summary
Customer service-focused hospitality Beverage Manager with strong expertise and content knowledge of breakfast buffet, food, beer, fine wines and spirits. Built career over 10 years of experience improving hotel restaurant standards in providing quality beverages and service. Highly skilled in managing employees through entire hiring, training and scheduling areas. Working at a corporate and business hotel at the moment which has improve my knowledge to differentiate and learned the needs are different to leisure guest.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Food and Beverage Manager
Novotel Melbourne South Wharf
01.2021 - Current
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Resolved customer complaints involving food or beverage quality and service.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Maintained highest standards for beverage quality and service.
- Overseeing daily operations of the food and beverage department-Restaurant, Café, Bar,In room dinning and Me&U ordering App.
- Designing and implementing sales promotional activities to achieve the revenue target
- Maintained compliance with industry standards regarding alcohol service guidelines by regularly updating staff training and certifications.
- Designing and implementing sales promotional activities to achieve the revenue target
- Conducted regular performance evaluations for team members, providing constructive feedback and opportunities for growth.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Assisted in financial management tasks such as budget planning, forecasting revenue projections, and monitoring expenses closely.
- Developed comprehensive waste reduction program, significantly decreasing costs and contributing to sustainability goals.
Food and Beverage Manager
Ibis Melbourne Hotel and Apartments
07.2019 - 01.2021
- Formulated policies, appointed staff, learning budgets, planned menus, designed promotional activities, and processed customer complaints.
- Assisting Conference and Sales Team with Events and Business Meetings
- Resolved customer complaints involving food or beverage quality and service.
- Organised successful special events that contributed to increased sales figures.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Organised and executed catering services for special events, expanding business scope and increasing revenue streams.
Food and Beverage Assistant Manager
Novotel Melbourne St Kilda
11.2018 - 07.2019
- Oversaw daily operations, ensured compliance with standards, managed inventory, developed training programs, handled customer complaints, and organized events.
- Played an integral role in permanent closing of the hotel dealing with all suppliers in regards to their stock and equipment. Planning and liaising accordingly to contracts agreement.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Streamlined employee to secure job to other properties when the closure of the hotel.
Food and Beverage Supervisor
Novotel St Kilda
07.2017 - 11.2018
- Oversaw dining area, supervised staff, maintained records, provided feedback, assisted in maintaining budget, and prioritized tasks.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Boosted employee morale through regular recognition of outstanding performance, fostering a positive work atmosphere conducive to exceptional service delivery.
- Collaborated with other supervisors and managers to develop cross-training programs, enhancing employee versatility and reducing downtime during staff absences or turnover periods.
- Increased revenue with targeted upselling of high-margin menu items during peak dining hours.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Conference and Event Team Leader
Novotel Melbourne St Kilda
06.2016 - 07.2017
- Met and greeted clients, oversaw catered functions, ensured cleanliness, implemented service standards, supervised events, and coordinated with kitchen and housekeeping.
- Collaborated with cross-functional teams to deliver well-coordinated events that exceeded client expectations.
- Championed professional development opportunities among team members resulting in improved skills and expertise.
- Spearheaded post-event evaluations, identifying areas of improvement and implementing changes for future success.
- Contributed to business development efforts by seeking new clients and promoting the company''s services within the industry community.
- Established effective time management practices among team members which led to timely project completion.
- Helped organize and manage successful events with attendance of over 400 people.
Food and Beverage/Conference Attendant
Novotel Melbourne St Kilda
08.2015 - 06.2016
- Ensured excellent client service, set up conference activities, undertook waiting duties, communicated with team members, followed hygiene procedures, and provided cleaning assistance.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Provided exceptional customer service by promptly addressing guest needs and requests.
- Maintained cleanliness and organization in all guest areas to ensure pleasant environment.
- Facilitated smooth operation of events by setting up venues according to specific requirements.
- Contributed to team meetings by suggesting improvements for guest service procedures.
Bar Manager
The Esplanade Hotel (The Espy)
06.2016 - 07.2017
- Responsible for smooth business performance, maintaining high standards of service, responding to customer requests, managing staff rosters, ensuring compliance with safety and licensing laws, and ordering supplies.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
- Increased revenue with creative marketing initiatives and promotional events.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Collaborated with kitchen team for seamless integration of food and beverage offerings.
Bar and Floor Supervisor
the Esplanade Hotel (the Espy)
06.2007 - 01.2014
- Started as a glassy boy, maintaining cleanliness around the venue
- Promoted to Bar and Floor Supervisor, responsible for maintaining cleanliness, checking bar stock, entertaining customers, delivering quality service, and training new staff.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Evaluated work of 30 floor employees to improve performance.
- Maintained accurate records pertaining to personnel matters such as attendance tracking or performance evaluation documentation.
- Prepared and submitted daily, weekly and monthly performance reports to inform upper management.
- Coordinated daily floor restocks and merchandise resets to drive sales and product promotion.
Education
Diploma in Hospitality and Management -
Chisholm Institute of TAFE
Melbourne, VIC06.2009
Skills
- Multitasking and Observant
- Delivered quality food and beverage service
- Maintained knowledge of menu items
- Engaged with guests to create loyalty
- Team Collaboration
- Decision-Making
- Reliability
- Time Management
- Cost Control
- Menu development
- Superior leadership and management skills
- Coaching and Mentoring
Certification
- Victorian Responsible of Alcohol
- Food Handling Certificate
- Accor Emerging Leaders Course
- Coaching Clinic Course
Personal Information
Date of Birth: 09/03/83
References
- Sarah Jackson, Novotel On Colin, 0404-743205
- Martin Whiley, Financial Controller Accor Group 0411 732 051
Hobbies and Interests
- Passion for sports, particularly soccer, tennis, and athletics.
- Enjoy exploring food culture in Australia.
- Food Market venturer
- Outdoor excursion with Family
Soccer, AFL and mostly Sports
Love sports in general and I use to play professional soccer in my country of origin.
Timeline
Food and Beverage Manager
Novotel Melbourne South Wharf
01.2021 - Current
Food and Beverage Manager
Ibis Melbourne Hotel and Apartments
07.2019 - 01.2021
Food and Beverage Assistant Manager
Novotel Melbourne St Kilda
11.2018 - 07.2019
Food and Beverage Supervisor
Novotel St Kilda
07.2017 - 11.2018
Conference and Event Team Leader
Novotel Melbourne St Kilda
06.2016 - 07.2017
Bar Manager
The Esplanade Hotel (The Espy)
06.2016 - 07.2017
Food and Beverage/Conference Attendant
Novotel Melbourne St Kilda
08.2015 - 06.2016
Bar and Floor Supervisor
the Esplanade Hotel (the Espy)
06.2007 - 01.2014
Diploma in Hospitality and Management -
Chisholm Institute of TAFE
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