Rishav Rocky
Albury
Summary
Experienced IT Systems Engineer with a strong background in system administration, network architecture, and cloud infrastructure. Expert in implementing and managing enterprise-level IT systems, ensuring high availability, security, and efficiency. Proven track record of successfully completing system upgrades, migrations, and network optimization projects.
Overview
6
6
years of professional experience
Work History
IT Systems Analyst/Engineer
Coxtech Pty Ltd
08.2020 - Current
- Analyzed existing system processes and implemented key recommendations that improved overall performance, allowing for a 25% increase in processing speed and enhanced reliability of critical applications
- Efficiently scheduled system equipment and device updates, ensuring minimal downtime and uninterrupted operations
- Enhanced workflows by deploying new systems and components, increasing efficiency by 20% and reducing processing time by 2 hours
- Designed and executed a robust network architecture, achieving a 20% reduction in system downtime while enhancing overall reliability, resulting in improved performance across company communication channels
- Planned and designed new computer systems using structured analysis and data modelling techniques
- Enhanced functionality by installing new systems and updating existing platforms
- Optimized systems with well-defined operational, technical and support requirements
- Identified the non-functional and functional requirements of the system: acts as the liaison between the clients and the company
- Conducted regular system reviews and generated reports, identifying efficiency improvements that increased performance by 25% and reduced downtime by 2 hours
- Tested, maintained and monitored computer programs and systems, including coordinating the installation of computer programs and systems
- Created documentation covering existing processes, feature requests and system reporting tools
IT Technical Support Specialist
Casual Dinning Concepts (Trading) Pty Ltd
08.2019 - 08.2020
- Provided technical support through effective communication and problem-solving skills. Maintained detailed records of support actions and agreements. Diagnosed and resolved hardware and software issues, assisting users via phone and on-site visits. Oversaw computer system performance and scheduled maintenance for faulty equipment
Business Analyst Intern
BNP Paribas
02.2019 - 05.2019
- Developed analytical and leadership skills by leveraging new technology for business strategies. Conducted quantitative and qualitative analysis to support senior leaders in solving complex problems. Assisted in defining project scope, impact, and success metrics. Engaged with business leaders to enhance leadership abilities. Documented business requirements and created Requirement Traceability Matrices for multiple projects
Education
Master of Information Technology - Specialisation in Management: IT Systems and Management
Macquarie University
Sydney, NSW12.2018
Bachelor of Technology - Computer Science and Engineering
Dr. A.P.J Abdul Kalam Technical University
Lucknow, Uttar Pradesh07.2015
Skills
- Systems Integration & Configuration
- Cloud Solutions (AWS, Azure)
- Network Design & Optimization
- IT Infrastructure Management
- Automation & Scripting (PowerShell)
- Security Protocols & Firewalls
- Performance Monitoring & Troubleshooting
- Virtualization (VMware, Hyper-V)
- Incident Management & Support
- Microsoft 365 Suite & Administration
- Troubleshooting skills
- IT asset management
CORE COMPETENCIES
- Leadership
- Risk Management
- Time Management
- Problem-Solving
- Communication
- Analytical Skills
Languages
English
Full Professional
Hindi
Full Professional
Timeline
IT Systems Analyst/Engineer
Coxtech Pty Ltd
08.2020 - Current
IT Technical Support Specialist
Casual Dinning Concepts (Trading) Pty Ltd
08.2019 - 08.2020
Business Analyst Intern
BNP Paribas
02.2019 - 05.2019
Bachelor of Technology - Computer Science and Engineering
Dr. A.P.J Abdul Kalam Technical University
Master of Information Technology - Specialisation in Management: IT Systems and Management
Macquarie University
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