Rishav Sinha
Strathfield,NSW
Summary
Personable and solution-focused with keen understanding of technical troubleshooting and customer service. Possesses foundational knowledge of networking principles and operating systems, coupled with strong problem-solving and communication skills. Aims to resolve technical issues efficiently and enhance user experience.
Overview
3
3
years of professional experience
Work History
AI Research Engineer
GetMee AI
Melbourne, VIC
02.2025 - Current
- Researching and evaluating suitable AI models for Getmee’s use cases
- Assisting in the creation and refinement of AI models by applying machine learning and deep learning techniques
- Writing efficient code using programming languages such as Python to implement AI algorithms and systems
- Assisting in the testing and validation of AI models to ensure their performance and reliability meet the project's requirements
- Conducted experiments and simulations to validate hypotheses, contributing significantly to research findings.
- Designed prototypes for testing, ensuring alignment with research objectives and technical specifications.
IT Support Specialist
Lupo Bianco Custom Tailoring
Sydney, NSW
02.2022 - 02.2023
- Managed high levels of call flow and responded to technical support needs.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Diagnosed and troubleshot hardware, software and network issues.
- Evaluated and recommended new tools & technologies that resulted in increased development efficiency and up-to-date technical skill sets within the team whilst boosting online security.
- Drove initiatives to align technical systems with long-term business and security strategies.
Education
Master of Science - Information Technology
Victoria University
Sydney, NSW03-2025
Bachelor of Science - Information Technology
Techno India
Salt Lake, Kolkata, West Bengal, India08-2017
Skills
- Ticket management
- Software installation
- Network connectivity
- Application support
- System configuration
- Customer service
- Problem-solving
- IT Support & Troubleshooting
- Strong Communication
- Laptop Imaging
Accomplishments
- Collaborated with team of 10+ in the development of GetMee's Flash Card Project.
- Achieved 50% more efficiency by introducing HubSpot CRM for Sales & Reporting tasks at Lupo Bianco.
Languages
English
Full Professional
Hindi
Native or Bilingual
Bengali
Native or Bilingual
Interests
- I have a passion for photography and editing photos
- Playing Sports
- Backpacking
- Camping
- Cooking
- Digital Art and Animation
- Artificial Intelligence (AI) and Machine Learning
- App Development
- Adventure Travel
Timeline
AI Research Engineer
GetMee AI
02.2025 - Current
IT Support Specialist
Lupo Bianco Custom Tailoring
02.2022 - 02.2023
Master of Science - Information Technology
Victoria University
Bachelor of Science - Information Technology
Techno India