Rishi Choudary
Customer Service
Kensington
Summary
Dynamic Customer Service Representative with proven success at Kensium, enhancing customer loyalty through empathetic complaint resolution and strong product knowledge. Skilled in data entry and critical thinking, I effectively analyze service metrics to drive improvements, ensuring exceptional customer experiences and fostering team collaboration.
Overview
2
2
years of professional experience
5
5
Languages
Work History
Customer Service Representative
Readywire
11.2022 - 04.2023
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Managed over 200 calls a day while only working part-time
Customer Service Representative
Kensium
01.2021 - 05.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Bachelor of Science - Computer Science
University of New South Wales
Sydney, NSW 01.2025 - Current
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Data entry
Customer relations
Critical thinking
Team collaboration
Microsoft Excel
Computer proficiency
Timeline
Bachelor of Science - Computer Science
University of New South Wales
01.2025 - Current
Customer Service Representative
Readywire
11.2022 - 04.2023
Customer Service Representative
Kensium
01.2021 - 05.2022
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